Experienced Virtual Customer Care Representative - Homebuilder Customer Relations and Community Management

Join the Team at blithequark: Where Customer Satisfaction Meets Community Excellence

blithequark is a leading name in the homebuilding industry, renowned for crafting quality homes and delivering exceptional customer service. As a Virtual Customer Care Representative, you will be at the forefront of ensuring that our homeowners and communities receive the best possible experience. This is a unique opportunity to be part of a dynamic team that values growth, innovation, and customer satisfaction.

About blithequark

blithequark is one of the nation's top homebuilders, dedicated to making a positive impact on the communities we serve. Our mission is to build more than just homes; we aim to create extraordinary experiences for our homeowners, communities, and associates. With a commitment to quality, customer service, and community involvement, we have earned our place as a Fortune 500 company and a leader in the homebuilding industry.

Job Summary

As a Virtual Customer Care Representative at blithequark, you will play a critical role in managing and overseeing homes under warranty in assigned communities. Your responsibilities will include promoting positive relationships with customers and trade partners, coordinating and supervising trade partner activities, and ensuring that all aspects of customer relations are managed effectively. This is a fantastic opportunity for a customer-focused professional looking to make a difference in the homebuilding industry.

Key Responsibilities:

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners.
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
• Proactively remedy any trade partner scheduling, communication, or payment-related issues.
• Understand manufacturer recommendations for the use and application of their products.
• Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits.
• Review and certify the completion of each home within your assigned community.
• Manage, supervise, and direct all aspects of customer relations for an assigned community.
• Conduct field meetings with trade partners, construction staff, and sales staff as needed.
• Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review, and resolve the condition of your community, including entry features, road and pond maintenance, common areas, model centers, and signage.

Requirements

Essential Qualifications:

• High School Diploma or equivalent required, or equivalent work experience.
• Bachelor's degree in a related field preferred.
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
• Valid Driver's License with a good driving record.
• Valid auto insurance coverage.
• Advanced knowledge of scheduling, budgeting, and document management.
• Ability to read and interpret blueprints.
• Computer literacy and proficiency in MS Office products (Word and Excel).
• Excellent follow-up, communication (written and verbal), and time management skills.

Preferred Qualifications:

• Experience in the homebuilding industry.
• Knowledge of construction processes and building codes.
• Certification in customer service or a related field.

What We Offer

Career Growth and Learning Benefits:

At blithequark, we are committed to the growth and development of our associates. We offer a range of learning opportunities, including training programs, mentorship, and career advancement paths. Our goal is to empower you to build your future with us.

Work Environment and Company Culture:

blithequark is a company that values diversity, inclusion, and community involvement. Our work environment is supportive and enriching, with a focus on employee well-being and professional growth. We believe in fostering a culture of opportunity and growth for all our associates.

Compensation and Benefits:

We offer a comprehensive compensation package, including competitive salary, benefits, and perks. Our benefits include:

• Robust health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
• Paid Parental Leave and an Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program and significant Home Purchase Discounts.
• Unique opportunities such as the Everyone's Included Day.

Why Join blithequark?

At blithequark, we believe in investing in our associates and empowering them to thrive both personally and professionally. If you are a customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a company that is making a difference in the homebuilding industry.

How to Apply

If you are excited about the opportunity to join our team as a Virtual Customer Care Representative, please submit your application. We look forward to hearing from you and exploring how you can contribute to our mission of creating extraordinary experiences for our homeowners and communities.