Experienced Part Time Remote Customer Service Specialist - After Hours Support for Healthcare Services at Blithequark
Join the Blithequark Team: Delivering Exceptional Patient Experiences in Healthcare
Blithequark is a leading multi-specialty physician-led organization dedicated to providing access to extraordinary care across the Midwest region. With over 600 doctors and advanced practice providers affiliated with top-ranked hospitals, we are committed to delivering high-quality healthcare services to our communities. We are currently seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our After Hours Team.
About the Role
As a Part Time Remote Customer Service Specialist at Blithequark, you will play a critical role in ensuring seamless patient experiences by serving as the initial point of contact for inbound calls from patients, healthcare providers, and facilities. You will utilize our electronic health record system to validate and capture clinical and financial information, contributing to the coordination of patient care. This is a unique opportunity to join a dynamic team and make a positive impact on the lives of our patients.
Key Responsibilities
- Navigates the electronic health record system to obtain and validate historical information, capturing and documenting demographic and financial information while maintaining patient privacy and security as outlined by HIPAA.
- Manages a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call by addressing a range of inquiries, including scheduling appointments, refilling medications, obtaining insurance referrals, and more.
- Leverages critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
- Schedules patient visits based on complex provider preferences, verifies and updates insurance, checks insurance eligibility, collects and documents demographics, and maintains proficiency in insurance basics, MyChart, and appointment instructions.
- Provides excellent and consistent customer service in a variety of situations, communicating in a professional, positive, and respectful manner with patients, providers, Blithequark staff, and external organizations.
- Maintains accountability for accurate data entry in the electronic health record system and adheres to established performance and customer service standards.
Requirements and Qualifications
Minimum Requirements:
- Education: High School Diploma or GED
- Experience: 2-5 years of recent healthcare or customer service experience
- Typing Test: Minimum speed of 35 wpm with 90% accuracy
- Location: Must live within 1 hour of St. Louis, Missouri
- Schedule: 24 hours per week, including Sunday 12:00a-9:30a, Thursday & Friday 4:00p-12:00p (Holiday Bucket 4:00p-12:00a)
Preferred Qualifications:
- Previous experience in healthcare customer service or a related field
- Familiarity with electronic health record systems and medical terminology
- Excellent communication and problem-solving skills
What We Offer
At Blithequark, we are committed to providing our team members with a comprehensive benefits package and a supportive work environment. Our benefits include:
- Comprehensive Medical, Dental, Vision, Life Insurance, and Legal Services: Available first day of the month after hire date
- Disability Insurance: Paid for by Blithequark
- Pension Plan/403(b) Plan: Funded by Blithequark
- 401(k) Plan: With Blithequark match
- BJC Institute for Learning and Development: Opportunities for professional growth and development
- Health Care and Dependent Care Flexible Spending Accounts: Flexible spending options for healthcare and dependent care expenses
- Paid Time Off: Combines vacation, sick days, holidays, and personal time
- Adoption Assistance: Support for growing families
Why Join Blithequark?
At Blithequark, we value our team members and are committed to providing a supportive and inclusive work environment. Here are just a few reasons why you should consider joining our team:
- Opportunity to Make a Difference: As a Part Time Remote Customer Service Specialist, you will play a critical role in delivering exceptional patient experiences and making a positive impact on the lives of our patients.
- Professional Growth and Development: We offer a range of training and development opportunities to support your career growth and professional goals.
- Flexible Work Arrangements: Our remote work arrangement offers flexibility and work-life balance, allowing you to work from the comfort of your own home.
- Collaborative and Supportive Team: Our team is dedicated to providing exceptional patient experiences and supporting each other in our work.
How to Apply
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer: Blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
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