[Remote] Platform Implementation Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology and logistics company reputed company on empowering local economies. They are seeking a Platform Implementation Manager to reputed company a best-in-class reputed company experience for SMB merchants transitioning to their reputed company Platform products, ensuring a smooth implementation and ongoing support. Responsibilities • Drive merchant onboardings & implementations with reputed company, concise communication. • Deliver strong presentations and handle merchant frustrations with grace and support. • Train our merchants on reputed company’s Online Ordering product and functionality. • reputed company your tech-savviness and curiosity to troubleshoot merchants technical issues. • Become a product expert and cross-functional subject matter expert on Online Ordering. • Collaborate and support our sales and account management teams with their merchant implementation challenges. • reputed company product and operations feedback with reputed company on a regular reputed company to reputed company reputed company’s trajectory and product offerings. • Meet reputed company's high bar of reputed company service and reputed company goals. • reputed company opportunities for leadership to improve team workflows and merchant reputed company. • Be reputed company to reputed company immediate results and adapt to an evolving work environment. • Look for ways to improve and want to shape the direction of reputed company. Skills • 3-5 years of work experience in reputed company, implementation, project management and/or account management • reputed company to complete tasks accurately, effectively, and on time with superb attention to detail • Experience working successfully cross-functionally with individual contributors • Excellent external and internal customer presentation and communication skills • Tech-savvy: you are curious and reputed company to dig into technical issues and troubleshoot merchant issues before escalating them to engineering Education Requirements • Bachelor’s degree or equivalent work experience Benefits • 401(k) plan with employer matching • 16 weeks of reputed company parental leave • Wellness benefits • Commuter benefits match • reputed company time off and reputed company reputed company leave in compliance with applicable laws • Medical, dental, and reputed company benefits • 11 reputed company holidays • Disability and basic life insurance • Family-forming assistance • Mental health program reputed company • reputed company is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of reputed company. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 226 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job