Experienced Evening Customer Care Associate - Full-time Opportunity with 10% Rate Differential at blithequark

Join the Award-Winning Team at blithequark: Making a Difference in Healthcare

At blithequark, we're passionate about helping people navigate the complexities of the healthcare system. As a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, we've been making a positive impact for over 20 years. Our team of highly trained and compassionate experts work together to provide personalized support, leveraging best-in-class technology and predictive data analytics to address a wide range of clinical, administrative, wellness, and behavioral health needs.

Why blithequark is a Great Place to Work

blithequark is an exceptional workplace where employees thrive. Our team members enjoy helping others, and we're committed to providing the training and support they need to excel in their roles. With a culture that values diversity, inclusivity, and employee growth, we've been recognized as one of the 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®). Our awards and accolades are a testament to our dedication to delivering outstanding customer service and creating a positive work environment.

• 2024: Excellence in Customer Service Awards: Organization of the Year (Small)
• 2024: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• 2024: #95 in the 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)

About the Role: Evening Customer Care Associate

As an Evening Customer Care Associate at blithequark, you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. If you're passionate about making a difference, have excellent customer service skills, and are committed to growing your career in the health industry, this is an exciting opportunity to join our team.

Key Responsibilities

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Build rapport with callers using a friendly, courteous, and professional manner
• Verify and collect demographics, updating systems as necessary
• Determine and execute the best resolution to assist members based on their needs or requests
• Connect members to appropriate areas both internally and externally
• Manage tasks with timely follow-up per policies, involving interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Your Success at blithequark

As a work-from-home associate, you'll deliver a positive experience that solves members' needs and challenges while resolving issues. blithequark provides all necessary work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills required to succeed in your role and support our members.

What We Offer: Invested in Your Growth and Well-being

At blithequark, we're committed to your growth and well-being. Our total rewards package includes:

• Robust medical coverage, as well as dental and vision benefits
• Tuition assistance to support your ongoing education and career development
• 401(k) savings plan with company match to help you plan for the future
• Paid time off (PTO) and paid holidays to ensure a healthy work-life balance
• Employee Assistance Programs and Wellness Programs to support your overall well-being

Pay Rate and Hours/Shift

The hourly rate for this full-time position starts at $16.00, with a 10% rate differential for evening shifts. The available evening shifts are:

• 1:00 to 9:30 pm EST
• 1:30 to 10:00 pm EST

This position is full-time (40 hours/week), Monday to Friday, with occasional overtime as needed.

Requirements and Qualifications

Minimum Requirements

• High School Degree or GED required
• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution skills
• Multitasking skills

Skills and Competencies for Success

To excel as an Evening Customer Care Associate at blithequark, you'll need:

• Excellent customer service skills, with the ability to build rapport with callers
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Effective problem-solving and issue resolution skills
• Proficiency in using technology and software applications to manage tasks and interact with members

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your ongoing growth and development. As a Customer Care Associate, you'll have opportunities to:

• Develop your skills and knowledge through comprehensive training programs
• Advance your career through internal promotions and opportunities
• Gain experience working with a wide range of healthcare-related issues and challenges
• Build a network of professionals across the organization

Work Environment and Company Culture

As a work-from-home associate, you'll enjoy the flexibility and comfort of working from your own home. blithequark provides the necessary equipment and support to ensure your success. Our company culture values diversity, inclusivity, and employee growth, and we're committed to creating a positive and supportive work environment.

Compensation, Perks, and Benefits

In addition to the competitive hourly rate, blithequark offers a comprehensive benefits package, including medical, dental, and vision coverage, tuition assistance, and a 401(k) savings plan with company match. You'll also enjoy paid time off, paid holidays, and access to Employee Assistance Programs and Wellness Programs.

Join Our Team: Apply Today!

If you're passionate about making a difference in healthcare and have a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity as an Evening Customer Care Associate at blithequark. With our award-winning team, comprehensive training programs, and commitment to employee growth and well-being, you'll be part of a dynamic and supportive organization that values your contributions.

Apply Now!

blithequark is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.