Experienced Overnight Call Center Customer Service Representative - Language Support Services at blithequark

Join blithequark's Dynamic Team as a Call Center Customer Service Representative

At blithequark, we're passionate about delivering exceptional customer experiences and fostering a culture that values diversity, inclusivity, and employee growth. As a leading provider of language-based services, we're committed to helping individuals and companies thrive in a global environment. If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to explore this exciting opportunity to join our team as an Overnight Call Center Customer Service Representative.

About blithequark and the Industry

blithequark has been a pioneer in the language services industry since its inception in 1991. With a strong foundation built on the principles of quality, innovation, and customer satisfaction, we've grown to become a trusted partner for over 2,000 clients worldwide. Our extensive network of more than 3,000 independently contracted global linguists enables us to provide premier language-based services in over 230 languages across various industry segments. As the world becomes increasingly interconnected, the demand for language support services continues to rise, and we're at the forefront of this exciting industry.

Key Responsibilities

• Assist clients by gathering accurate information and connecting them with interpreters over the phone, ensuring seamless communication and exceptional customer experiences.
• Handle high-volume calls in a pleasant and efficient manner, demonstrating strong communication and interpersonal skills.
• Provide top-notch customer service, addressing client inquiries and concerns in a professional and courteous manner.
• Utilize your technical skills to navigate our systems and software, ensuring accurate and efficient service delivery.
• Maintain the confidentiality of sensitive information, adhering to our high standards of data protection and security.

Essential Qualifications and Requirements

To succeed in this role, you'll need:

• A high school diploma or equivalent, demonstrating a foundational level of education.
• Proven success in a previous customer service or call center position, showcasing your ability to deliver exceptional customer experiences.
• A personal computer with a working camera and reliable internet connection, enabling you to work effectively in a remote environment.
• Strong computer skills and the ability to learn new software, adapting to our systems and technologies.
• The capacity to work remotely during emergency situations, demonstrating flexibility and resilience.

Preferred Qualifications and Skills

While not mandatory, the following skills and qualifications can enhance your candidacy:

• Previous experience in a language services or interpretation context, providing a deeper understanding of our industry.
• Proficiency in multiple languages, although not required, can be a valuable asset in our diverse and global environment.
• Technical skills, such as familiarity with customer relationship management (CRM) software or other relevant technologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.

What We Offer

At blithequark, we're committed to supporting the growth and well-being of our employees. As a full-time member of our team, you can expect:

• A competitive benefits package, including medical, dental, vision, and 401(k) with partial match.
• Opportunities for career advancement and professional development, enabling you to expand your skills and expertise.
• A dynamic and inclusive work environment that values diversity and promotes a culture of excellence.
• The chance to work with a talented and dedicated team, contributing to our mission to help people and companies thrive in a global environment.

Work Environment and Company Culture

While we're currently working remotely due to the COVID-19 pandemic, we anticipate a partial return to our Horsham office when it's safe to do so. Our office is conveniently located in a business center with ample free parking and beautiful landscaping. We pride ourselves on our casual and friendly atmosphere, fostering a culture that is both supportive and challenging.

Compensation and Perks

Our compensation package is designed to reward our employees for their hard work and dedication. In addition to a competitive salary, you'll enjoy a range of benefits and perks, including:

• A generous 401(k) match for qualifying employees.
• Comprehensive medical, dental, and vision coverage.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity and promotes a culture of excellence.

Why Join blithequark?

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to join our team. At blithequark, we're passionate about delivering exceptional customer experiences and fostering a culture that values diversity, inclusivity, and employee growth. With a strong foundation in the language services industry and a commitment to innovation and excellence, we're an exciting and dynamic place to build your career.

As an Equal Opportunity Employer/Veterans/Disabled, we're committed to creating a workplace that is inclusive and welcoming to all. We encourage applicants from diverse backgrounds to apply and look forward to welcoming our next team member.

If you're ready to take the next step in your career and join a team that is passionate about making a difference, please don't hesitate to apply. We can't wait to hear from you!

Note: blithequark is a government contractor and is subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673.