Experienced Senior Learning Specialist - Customer Service Training and Development at Blithequark

Join the Blithequark Team as a Senior Learning Specialist and Revolutionize Customer Service Training

Blithequark is seeking an exceptional Senior Learning Specialist to lead and support a team of Customer Support Associates in delivering top-notch customer service experiences. As a Senior Learning Specialist at Blithequark, you will be responsible for designing, developing, and delivering innovative training programs that cater to diverse learning needs. If you are a passionate educator with excellent communication skills and a flair for creativity, we encourage you to apply for this exciting opportunity.

About Blithequark and the Industry

Blithequark is a leading organization dedicated to providing exceptional customer experiences through cutting-edge solutions and innovative approaches. Our customer service teams are at the forefront of delivering world-class support to our clients, and we are committed to equipping them with the skills and knowledge necessary to excel in their roles. The Senior Learning Specialist will play a critical role in shaping the learning experience at Blithequark, driving initiatives that foster a culture of continuous learning and improvement.

Key Responsibilities

As a Senior Learning Specialist at Blithequark, you will be responsible for:

• Designing, developing, and delivering training programs that cater to diverse learning needs, including self-directed, instructor-led, virtual, and experiential learning.
• Creating an optimal adult learning environment that encourages long-term success, both in-person and virtually.
• Coaching, developing, and managing the performance and engagement of Customer Support Associates.
• Supervising structured learning metrics and overseeing results for assigned territories and regions.
• Managing live performance metrics end-to-end for assigned territories.
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches.
• Maintaining data and analysis through reports on Excel, as per business requirements.
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time.
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team.
• Identifying learning coaches and certifying them.
• Leading individual improvement projects to enhance business performance.
• Driving Quality and Learning metrics.
• Conducting Chime sessions and classroom sessions for stakeholders.

Essential Qualifications

To be successful as a Senior Learning Specialist at Blithequark, you will need:

• 2+ years of experience in training delivery roles.
• 1 year of experience in Customer Service or customer service-related work experience.
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software.
• Highly accurate and fluent in Japanese and English, both spoken and written.
• Flexibility to work within a 24/7 x 365 days global team across various time zones.
• Knowledge of adult learning, content design, and facilitation.

Preferred Qualifications

We prefer candidates with:

• Experience as a trainer, corporate training specialist, or related position.
• Project management skills with the ability to supervise multiple projects.
• Strong ability to multi-task.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have opportunities to:

• Lead and manage a team of Customer Support Associates.
• Design and deliver innovative training programs that impact the organization.
• Collaborate with cross-functional teams to drive business performance.
• Develop your skills and expertise in adult learning, content design, and facilitation.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a dynamic and inclusive work environment that fosters creativity, innovation, and collaboration. Our company culture is built on the principles of:

• Customer obsession.
• Ownership.
• Invent and simplify.
• Are right, a lot.
• Learn and be curious.
• Hire and develop the best.
• Insist on the highest standards.
• Think big.
• Bias for action.
• Frugality.
• Earn trust.
• Dive deep.
• Have backbone; disagree and commit.
• Deliver results.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary.
• Opportunities for bonuses and incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Flexible work arrangements.

Conclusion

If you are a passionate and innovative learning professional looking to make a difference in the customer service industry, we encourage you to apply for this exciting opportunity at Blithequark. As a Senior Learning Specialist, you will have the chance to design and deliver training programs that impact the organization, lead and manage a team, and drive business performance. We look forward to hearing from you!