Experienced Student Success Coach - Remote Customer Service Representative | Work From Home | Empowering Students to Achieve Academic Excellence with blithequark

Join the blithequark Team: Inspiring Academic Success from the Comfort of Your Home

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we are committed to making a difference, one amazing student at a time. We invite you to join our team as a Student Success Coach, where you can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities.

About the Role

As a Student Success Coach at blithequark, you will be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.

Key Responsibilities:

• Support enrollment, student development, and retention services while ensuring a quality learning experience.
• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

What We Are Looking For

Essential Qualifications:

• Bachelor’s degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
• Knowledge of academic policies and procedures.
• Ability to learn technical skills quickly.
• Excellent communication/listening skills, including a pleasant phone manner.
• Strong customer support focus and attention to details.

Preferred Qualifications:

• Experience in a higher education setting.
• Certification in resume writing or career coaching.
• Familiarity with learning management systems and educational technology.

Skills and Competencies Required for Success:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Empathy and understanding of students' needs and concerns.
• Strong organizational and time management skills.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. As a Student Success Coach, you will have opportunities to:

• Become a certified resume reviewer and provide resume and career development support to students.
• Develop your coaching and mentoring skills through ongoing training and support.
• Advance in your career with opportunities for promotion and professional growth.
• Participate in ongoing education and training to stay up-to-date on best practices in student success and academic support.

Work Environment and Company Culture:

At blithequark, we value our team members and strive to create a positive and supportive work environment. As a remote team member, you will have the flexibility to work from home and enjoy:

• A competitive salary range of $23-$24 per hour.
• Comprehensive benefits package, including medical, pharmaceutical, dental, and vision benefits.
• Paid time off and flexible scheduling.
• Opportunities for professional growth and development.
• A dynamic and supportive team culture.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package that includes:

• Salary range: $23-$24 per hour.
• Paid time off.
• Comprehensive medical, pharmaceutical, dental, and vision benefits.
• Health savings and flexible spending accounts.
• 401(k) Savings Plan.
• Life and Disability Insurance.
• Employee Stock Purchase Plan.
• Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.

Why Join blithequark?

At blithequark, we are passionate about making a difference in the lives of our students. As a Student Success Coach, you will have the opportunity to inspire and empower students to achieve their academic goals. We offer a supportive and dynamic work environment, opportunities for professional growth and development, and a comprehensive compensation package. If you are passionate about education and student success, we encourage you to apply for this exciting role.

Don't miss this opportunity to join our team and make a difference in the lives of our students. Apply now to become a Student Success Coach at blithequark!