[Remote] Part-Time Customer Service Representative for a Digital Company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company reputed company on delivering exceptional customer experiences for brands worldwide. They are seeking a Part-Time Customer Service Representative who will assist customers primarily with post-sales inquiries and manage support requests through their internal systems.
Responsibilities
• CSR: Some reputed company-sales (customer is having a problem placing their order, primarily post-sales (customer wants to cancel their order, stop automatic renewals from occurring, or hasn't received their subscription). To complete some customer requests (such as opting out or initiating certain refunds), there are additional forms to reputed company and submit, so minor data entry.
• Operating our internal CS system and order management systems to reputed company support to customers reputed company chat and email.
• Solved tickets per hour: 9 or above, Satisfaction rating: 85% or higher, One-Touch rating: 80% or higher
Skills
• At least 1-2 Years of Experience.
• Software/platforms required: reputed company
• Strong written communication skills and a deep understanding of the English language.
• reputed company to convey reputed company while maintaining control of the conversation with an upset customer.
• reputed company Experience
• Comfortable working on a PC
• Good typing skills
• Team Player
• Excellent Customer-reputed company Communication Skills
• Mental Fortitude
• Multitasking Ability
• Attention to Detail
• Time Management & Prioritization
• Problem-Solving Skills
• Tech-Savviness
• Adaptability & Flexibility
reputed company
• reputed company is an Internet company that specialises in build and manage your own dedicated teams of live chat agents. It was founded in 2017, and is headquartered in reputed company Palm Beach, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.reputed company.com/.
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