Experienced Part-Time Weekend Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with Clients at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leading inbound call center dedicated to providing top-notch customer service and benefits compliance. With a growing portfolio of over 1000 clients, we have established ourselves as a trusted and valued resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice. We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Part-Time Weekend Customer Service Representative.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in applying the latest customer service techniques and learning our account management systems to improve the customer experience during challenging times. This part-time position offers flexibility, with approximately 3-29 hours per week, and you will have the opportunity to choose from a variety of shifts that suit your schedule. Our remote work arrangement allows you to work from the comfort of your home office, and we provide the necessary tools and support to ensure your success.

Available Shifts

• Saturday & Sunday 4:00PM-8:00PM
• Saturdays Only 4:00PM-8:00PM
• Sundays Only 4:00PM-8:00PM
• Sundays Only 11:00AM-7:00PM
• Saturday & Sunday 8:00AM-4:00PM
• Saturdays Only 8:00AM-4:00PM
• Sundays Only 8:00AM-4:00PM
• Saturdays Only 8:00PM-12:00AM

Key Responsibilities

As a Customer Service Representative, your primary duties will include:

• Providing exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries
• Offering empathy and support to customers during the claim process
• Collecting and documenting claim details accurately
• Identifying and resolving customer issues by adhering to client-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Demonstrating punctuality and reliability, with the ability to work extended hours or additional shifts during peak periods or emergency situations
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or general education degree (GED)
• 1-2 years of quality assurance experience preferred
• Language skills, including the ability to read and interpret documents, write routine correspondence, and project a confident, clear, and professional telephone presence
• Bi-lingual in Spanish is preferred
• Basic computer skills, including knowledge of Microsoft Word and Excel, and the ability to type at least 40 words per minute

Skills and Competencies

We are looking for individuals who possess:

• Excellent communication and interpersonal skills
• The ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• A customer-centric approach, with a focus on delivering exceptional service and support
• The ability to work independently and as part of a team

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages learning and development

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We offer:

• A remote work arrangement that allows you to work from the comfort of your own home
• A flexible schedule that allows you to balance your work and personal life
• A supportive and collaborative team environment that encourages open communication and teamwork
• Recognition and rewards for outstanding performance and contributions

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Ancillary benefits, including dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings
• 401K eligibility after 6 months of employment
• PTO eligibility after 90 days of employment
• Employee Assistance Program

Network Requirements

To ensure a stable and secure connection, we require:

• A speed test to be run from the computer you will be working from (www.speedtest.net)
• An Ethernet connection, although not required, is strongly recommended
• A private network, as you will not be allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Part-Time Weekend Customer Service Representative position. At blithequark, we are committed to delivering exceptional service and support to our clients, and we are looking for talented individuals to join our team. Apply now and take the first step towards a fulfilling and successful career with blithequark.