Experienced Remote Customer Service Representative - Healthcare Enrollment Support - Blithequark

Join Blithequark as a Remote Customer Service Representative and Be Part of a Dynamic Team!

Blithequark is a leading provider of exceptional customer service solutions, and we're currently seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Representatives. As a key member of our team, you will play a vital role in delivering outstanding support to callers, providing general Office of Personnel Management (OPM) healthcare enrollment information, and ensuring a seamless customer experience.

About Blithequark and the Industry

Blithequark operates in the healthcare industry, providing critical support services to individuals and organizations. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of excellence, innovation, and growth. By joining our team, you'll be part of a dynamic and supportive work environment that values its employees and offers opportunities for professional development.

Job Summary

We're looking for a Remote Customer Service Representative to join our team on a full-time basis. As a Customer Service Representative, you will be responsible for providing knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner. You will work closely with our team to ensure that callers receive the information they need to make informed decisions about their healthcare plans.

Key Responsibilities:

• Provide general OPM healthcare enrollment information to callers via telephone, email, and chat
• Utilize standard technology such as telephone, email, and web browser to perform job duties
• Assist callers with locating information needed to make their healthcare plan decisions
• Refer calls to other agencies as specified in training and work instruction documents
• Maintain up-to-date knowledge of OPM regulations and policies as they apply
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Respond to telephone, email, and chat inquiries within the set of departmental staffing and time parameters
• Perform light data entry and clerical duties as defined in training and work instruction documents
• May be required to work scheduled holidays; overtime may be required
• Perform other related duties as assigned

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED required
• Minimum six (6) months of customer service experience required
• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 20 WPM
• Ability to effectively work within established contractual turnaround times required
• Must have demonstrated excellent interpersonal and organizational skills
• Proven ability to work as a member of a team
• Experience working with a PC and a Windows environment is required
• Must pass a Federal Public Trust Background Investigation

Preferred Qualifications:

• Previous experience in healthcare or a related field
• Familiarity with OPM regulations and policies
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

Compensation and Benefits:

• Competitive weekly pay
• Comprehensive benefits package, including:
  • PTO (Paid Time Off)
  • Holiday Pay
  • Health (Medical, Dental, Vision) Insurances
  • Premium paid Life Insurance
• 401k eligibility after 6 months
• Weekly bonuses after training is completed

Work Environment and Culture:

• Remote work opportunity with flexible scheduling
• Opportunity to work with a dynamic and supportive team
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Home Office Requirements

To ensure a seamless and secure work experience, we require:

• Reliable, high-speed internet service
• Traditional, wired high-speed connection, such as cable or fiber
• Minimum 20 MBPS download speeds
• Ability to connect your computer directly to your modem or router via ethernet cable (Wi-Fi connections are not allowed)
• Quiet and distraction-free workspace

Our partner company will supply your computer equipment, which must be picked up at their location in Pharr, Texas.

Training and Support

At Blithequark, we're committed to providing our team members with the training and support they need to succeed. You'll receive comprehensive, paid training that equips you with the knowledge and skills required to excel in your role.

Career Growth Opportunities

We're dedicated to helping our team members grow and develop their careers. With opportunities for professional development, recognition, and rewards, you'll have the chance to advance your career and achieve your goals.

Why Join Blithequark?

By joining our team, you'll be part of a dynamic and supportive work environment that values its employees and offers opportunities for professional growth. You'll have the chance to make a meaningful impact in the lives of callers, providing critical support and guidance as they navigate their healthcare options.

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team as a Remote Customer Service Representative. Don't miss this opportunity to be part of a team that makes a difference!

Apply now and take the first step towards a fulfilling career with Blithequark!