Experienced Remote Chat Specialist – Automotive Customer Service and Lead Generation Expert

Welcome to blithequark

At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth for our clients in the automotive industry. As a leader in innovative solutions, we're seeking a skilled and enthusiastic Remote Chat Specialist to join our dynamic team. If you're a customer service expert with a flair for technology and a passion for helping others, we want to hear from you!

About the Role

In this exciting opportunity, you'll engage in online conversations with customers, representing our automotive dealer clients in a positive and professional manner. Your primary goal will be to turn conversations into leads, helping our clients generate revenue and drive business success. As a Remote Chat Specialist, you'll be the face of our company, providing accurate information, scheduling appointments, and capturing customer contact information for lead generation and client review.

Key Responsibilities

• Handle a wide variety of customer inquiries via online chat, providing timely and effective solutions to their queries
• Provide accurate information about our products and services, ensuring customers have a clear understanding of what we offer
• Narrow down on appointment information to schedule appointments, driving business growth for our clients
• Capture customer contact information for lead generation and client review, helping us to refine our services and improve customer satisfaction
• Summarize interactions based on customer needs for client review, providing valuable insights that inform our business strategies
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest industry trends and developments

Qualifications and Skills

To succeed in this role, you'll need to possess excellent written and verbal communication skills, a positive and professional demeanor, and the ability to adapt to change in a quick-paced work environment. Previous experience in retail customer service or the automotive industry is preferred but not necessary, as we provide comprehensive training to ensure your success.

Essential Qualifications

• Basic internet and window-based computer skills, with the ability to navigate multiple software applications with ease
• Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin
• Strong ability to multitask, with gaming experience being helpful in this fast-paced environment
• Positive and professional demeanor, with a passion for delivering exceptional customer service

Preferred Qualifications

• Previous experience in customer service, sales, or a related field, with a proven track record of success
• Experience working in the automotive industry, with a deep understanding of our products and services
• Strong technical skills, with the ability to troubleshoot common issues and navigate complex software applications

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Chat Specialist, you'll have access to comprehensive training and development programs, designed to help you succeed in your role and advance in your career. With opportunities for advancement and professional growth, you'll be able to take your career to the next level and achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our relaxed, professional, and fun work environment. We believe in fostering a culture of inclusivity, respect, and open communication, where everyone feels valued and supported. As a remote team member, you'll be part of a dynamic and collaborative community, with regular opportunities for virtual socialization and team-building activities.

Compensation and Benefits

We offer a competitive compensation package, with a hourly rate of $13.00 per hour and opportunities for overtime. Our comprehensive benefits package includes:

• 401(k) and 401(k) matching, helping you to plan for your future
• Dental, health, and vision insurance, ensuring you and your loved ones are protected
• On-the-job training, providing you with the skills and knowledge you need to succeed
• Paid time off, parental leave, and referral programs, recognizing your hard work and dedication
• Work-from-home opportunities, providing you with the flexibility and autonomy you need to thrive

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and automotive industry, we encourage you to apply for this exciting opportunity. To be considered, please ensure you:

• Own your own computer or laptop with a webcam and microphone
• Are able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT
• Are able to work five days a week, including a Saturday or Sunday
• Reside in one of the following states: Alabama, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin

Conclusion

At blithequark, we're committed to delivering exceptional customer experiences and driving business growth for our clients. As a Remote Chat Specialist, you'll play a critical role in our success, providing timely and effective solutions to customer inquiries and driving revenue growth for our clients. If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we encourage you to apply for this exciting opportunity. Join our dynamic team and take your career to the next level!