Experienced Customer Experience Agent for Overnight Shift – Driving User Satisfaction and Process Improvement in Ecommerce and Livestream Shopping

Introduction to blithequark

Imagine being part of a revolutionary ecommerce platform that combines community, shopping, and entertainment to create an unparalleled user experience. At blithequark, we're pioneering the future of livestream shopping, connecting buyers and sellers across North America and Europe in a vibrant marketplace. Our platform is a treasure trove of diverse products, from fashion and beauty to electronics, collectibles, and even live plants. As we continue to grow and innovate, we're seeking talented individuals to join our team and help drive our mission forward.

About the Role

The Customer Experience team at blithequark is dedicated to delivering exceptional user experiences through process improvement, order management, and proactive problem-solving. As a Customer Experience Agent, you will play a vital role in ensuring our customers receive their products quickly and efficiently. When issues arise, you will be the champion of resolving them promptly and professionally, always prioritizing the customer's needs and satisfaction.

Key Responsibilities:

• Interact with buyers and sellers, embodying a customer-first attitude to foster positive experiences and build trust in our platform.
• Resolve customer inquiries and issues related to payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in blithequark's products, processes, and systems to drive positive outcomes for our users and continuously improve our services.
• Collaborate with other departments to troubleshoot, research, and resolve open questions, ensuring seamless communication and effective problem-solving.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience, contributing to the development of more efficient processes and systems.

About You

We're looking for individuals who thrive in fast-paced environments, are hungry to learn and grow, and possess a genuine passion for delivering exceptional customer service. If you're a proactive problem-solver with a growth mindset and a willingness to take on new challenges, you'll fit right in with our team. Your background should include:

Essential Qualifications:

• Availability for overnight shifts from 10pm - 7:00am PST, including weekend availability.
• 2+ years of experience in support roles, handling email and/or chat services, with a focus on customer-facing interactions.
• Understanding of ecommerce and marketplace operations, with experience in customer service systems like Zendesk, Kustomer, or Intercom.
• A customer-centric approach, with an obsession for delivering the best possible outcomes for our users.
• Bachelor's degree or college experience preferred, with previous startup experience being a plus.

Preferred Qualifications:

• Knowledge of collectibles, which would be a valuable asset in our diverse marketplace.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Experience Agent, you'll have opportunities to learn and expand your skills in ecommerce, customer service, and process improvement. Our collaborative environment encourages knowledge sharing, feedback, and continuous learning, ensuring you're always challenged and engaged.

Work Environment and Company Culture

Our team members are the heart of blithequark, and we strive to create a work environment that's supportive, inclusive, and fun. We believe in flexible work arrangements, including remote work options, to ensure you can balance your professional and personal life. Our company culture values diversity, equality, and respect, providing a safe and welcoming space for everyone to thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $24.04/hour to $28.85/hour, depending on experience and qualifications.
• Benefits, including flexible time off policy, holiday pay, health insurance options, and more.
• Equity opportunities, allowing you to share in the growth and success of blithequark.
• Work-from-home support, including a home office setup allowance and monthly allowances for cell phone and internet.
• Care benefits, monthly allowances for food and wellness, and annual allowances towards childcare.
• Retirement plans, including 401k offering and pension plans internationally.
• Parental leave, with 16 weeks of paid parental leave and a gradual return to work.

Conclusion

If you're passionate about delivering exceptional customer experiences, thrive in fast-paced environments, and are eager to join a revolutionary ecommerce platform, we want to hear from you. Apply now to become a Customer Experience Agent at blithequark and be part of our mission to shape the future of livestream shopping. Join our dynamic team and enjoy a rewarding career with opportunities for growth, learning, and fun.