Experienced Remote Chat Support Specialist – Public Relations and Digital Strategy at Blithequark

Join the Team at Blithequark and Elevate Your Career in Public Relations and Digital Support

Blithequark, a leading public relations firm, is seeking a skilled and motivated Remote Chat Support Specialist to join our dynamic team. As a key member of our support team, you will have the opportunity to work remotely and provide exceptional service to our clients, helping them navigate our diverse range of services, including media relations, online reputation management, web design, and search engine optimization.

About Blithequark

At Blithequark, we pride ourselves on being a leader in public relations, with a focus on amplifying brand visibility and safeguarding reputations in a competitive market. Our team of experts tailors solutions to meet the unique needs of each client, navigating the evolving landscape of digital communication with confidence and precision. We are committed to delivering outstanding results and exceeding client expectations.

Role Overview

As a Remote Chat Support Specialist at Blithequark, you will be the initial point of contact for our clients, providing prompt, courteous, and professional service via live chat. Your primary objective will be to help clients fully understand and effectively utilize our services, ensuring a seamless and positive experience. This role is ideal for self-motivated individuals who excel in remote work settings and have the discipline to manage time efficiently during overnight hours.

Key Responsibilities

• Quick and Professional Client Engagement: Manage multiple chat sessions simultaneously, ensuring each interaction is handled with care and attention. Prioritize response times to deliver a smooth client experience, adapting to fluctuating volumes and maintaining composure during busy periods.
• Clear Communication of Services: Provide clear and concise explanations of our services, including reputation management and Local SEO, to help clients make informed decisions on the best services to meet their goals.
• Resolving Issues Efficiently: Leverage problem-solving skills to address client challenges swiftly and effectively. Collaborate with other team members when necessary to ensure that all issues are resolved to the client’s satisfaction.
• Enhancing Client Satisfaction: Foster positive client relationships through empathetic and patient approach. Actively listen to client feedback, address concerns thoughtfully, and strive to exceed expectations in every interaction.
• Comprehensive Interaction Documentation: Maintain thorough and accurate records of all client interactions, including client questions, issues encountered, and the solutions provided.
• Identifying Opportunities for Additional Support: Identify chances to upsell or cross-sell services that align with client needs, enhancing the value we provide and supporting our clients in achieving their broader objectives.
• Keeping Current with Company Offerings: Participate in training sessions and regularly review service updates to ensure knowledge remains relevant and comprehensive.

What We're Looking For

Relevant Experience

We prefer candidates with a background in customer service or chat support, especially those familiar with PR, marketing, or related fields. Proficiency with CRM platforms, chat tools, and basic problem-solving techniques is highly advantageous.

Essential Skills

• Exemplary Communication Skills: Deliver clear and professional responses, addressing client needs efficiently, and maintaining strong attention to detail.
• Multitasking: Manage multiple chats at once and adapt quickly to new technologies and procedures.

Personal Attributes

• Empathy and Patience: Handle challenging situations with calmness and tact, ensuring a positive experience for every client.
• Strong Work Ethic: Demonstrate reliability and a commitment to excellence.

Educational Background

A high school diploma or equivalent is required, though additional qualifications in communication, public relations, or related fields are beneficial.

Flexibility and Availability

Flexibility is key, as we operate across various time zones and require team members who can cover overnight and weekend shifts.

Why Join Blithequark?

Work From Anywhere

Embrace the flexibility of working remotely, allowing you to integrate your professional and personal life seamlessly.

Growth and Development

Blithequark is committed to the continuous development of our team members. You will have access to a range of training and development resources designed to help you grow professionally.

Collaborative Culture

You'll be joining a team that values collaboration, innovation, and mutual support. We foster a positive work environment where each team member is encouraged to contribute ideas and solutions.

Competitive Compensation

We offer competitive pay rates of $25 - $30 per hour, reflecting the value we place on your contribution to our team.

How to Apply

If you are driven by a passion for helping clients and have the skills to excel in a remote support role, we would love to hear from you. Please click the "Apply Now" button below to begin your application. Remember that all applications must go through our HR division; direct calls or messages will lead to disqualification.

Join Blithequark today and become part of a team dedicated to elevating brands and delivering outstanding results in the world of public relations.