**Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark**

Are you a seasoned product manager with a passion for driving customer retention and delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic Customer Experience & Engagement team at blithequark as a Product Manager – Retention, Customer Experience & Engagement. In this pivotal role, you will play a critical part in developing and executing data-driven retention initiatives that support blithequark's goals around device health, subscription retention, and user engagement. **About blithequark** blithequark is a leading innovator in the smart home industry, dedicated to delivering cutting-edge solutions that enhance the lives of our customers. Our commitment to exceptional customer experiences is at the heart of everything we do, and we're seeking a talented Product Manager to join our team. As a Product Manager – Retention, Customer Experience & Engagement, you will be part of a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering outstanding customer experiences. **A Day in the Life** As a Product Manager – Retention, Customer Experience & Engagement, your days will be filled with exciting opportunities to impact our customers and drive retention. You may start your day reviewing customer feedback and product usage data to identify friction points, then collaborate with the product team to develop an email campaign to reengage lapsed users. In the afternoon, you might present retention metrics and campaign results to leadership, while also planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. The variety of projects and ability to directly influence customer loyalty is what makes this role so exciting. **Key Responsibilities** As a Product Manager – Retention, Customer Experience & Engagement, your key responsibilities will include: * Managing audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. * Collaborating cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. * Leveraging data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the blithequark customer experience. * Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. * Communicating campaign performance and recommendations to leadership to inform future retention strategies. * Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach. **Essential Qualifications** To be successful in this role, you will need: * 5+ years of product or program management, product marketing, business development, or technology experience. * A Bachelor's degree or equivalent. * Experience owning/driving roadmap strategy and definition. * Experience with end-to-end product delivery. * Experience with feature delivery and tradeoffs of a product. * Experience as a product manager or owner. * Experience owning technology products. **Preferred Qualifications** While not required, the following qualifications would be highly desirable: * Experience in influencing senior leadership through data-driven insights. * Experience working across functional teams and senior stakeholders. **Work Environment and Company Culture** blithequark is committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We offer a dynamic and collaborative environment that fosters innovation, creativity, and growth. As a Product Manager – Retention, Customer Experience & Engagement, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. blithequark is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're a motivated and results-driven product manager with a passion for customer retention and experience, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.blithequark.com/disability/us. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Apply Now** Ready to join the blithequark team and drive customer retention and experience? Apply now and take the first step towards an exciting new opportunity! Apply for this job