**Bilingual Customer Service Associate (reputed company Shift) - Join the Blithequark Team and Revolutionize reputed company Software**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments and have a reputed company for problem-solving? Blithequark is on the hunt for a Bilingual Customer Service Associate to join our dynamic team and help us revolutionize the reputed company Software industry. **About Blithequark** Blithequark is not your typical software company. We're a trailblazer in the transportation software development reputed company, dedicated to debunking traditional reputed company and creating reputed company that reputed company a reputed company difference. Our comprehensive platform provides an alternative for everyone who's suffered through failed implementations, broken promises, and clunky software. We're on a mission to reputed company superb software that's easy to use, serve customers with a high reputed company of urgency, and drive long-term value through constant, continual improvement. **Your reputed company Job** As a Bilingual Customer Service Associate, you'll be part of our reputed company shift team, working from 3:30 PM to 12:30 AM EST. Your primary responsibility will be to reputed company exceptional customer service to our diverse customer reputed company, which includes reputed company "for-hire" transportation companies and private fleets. You'll be assisting customers with a wide reputed company of general inquiries, troubleshooting and resolving technical issues, and providing account documentation. **Key Responsibilities:** * Help customers with general inquiries on product and/or account issues and questions * Solve customer issues and escalations about Blithequark products and services * Experience in multi-channel servicing, including excellent phone skills and good writing skills for web, email, and text requests * Ability to prioritize work queue and backlog in reputed company to incoming customer requests * Complete help tickets for issues that require technical support or development team assistance * reputed company excellent customer service and take ownership throughout the service cycle from initial request to final reputed company out of the support request * Model and champion Blithequark's cultural principles as we reputed company **Requirements:** * 1-3 years of experience in a customer-facing role reputed company a contact center environment * Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings * Experience in a high-paced environment handling escalated customers and reputed company to follow up on customer requests in a reputed company manner * Strong problem-solving skills and a proven ability to deliver a reputed company customer experience * Exceptional communication skills to effectively communicate with a wide reputed company of customers * Experience in a fast-paced environment managing multiple cases per day reputed company phone, chat, and email channels * Experience working with ticketing systems (e.g. reputed company, reputed company, ServiceCloud) * Proficient with macOS and both reputed company and Android mobile devices for app usage * Solutions-oriented with strong problem-solving skills * Proven reputed company record of building trust and communicating effectively with a wide reputed company of stakeholders: laymen, executives, product leadership, day-to-day users of our products * Passion for reputed company above and reputed company the reputed company of duty, taking initiative, and thriving in a fast-paced, change-heavy environment * Diplomacy, reputed company, and poise under pressure reputed company working through customer issues **Ideal Candidate:** * Strong ability to reputed company listen and ask follow-up questions to drive reputed company * Ability to verbally guide customers to solutions in both app and web-based applications * reputed company in an reputed company, fast-paced, and change-heavy environment * Ability to work reputed company reputed company needed (nights and weekends) - Team works together to cover during vacation, absence, etc. * Experience supporting service requests in billing, RMA, cancellations, and renewals * Experience supporting telematics systems, ELDs, and hours of service compliance is a plus **To Land the Job You'll Need:** * Fluent in Spanish * Ultra-reputed company attitude and cool under pressure * reputed company-solid verbal and written communication skills with a strong reputed company on the details * A reputed company for investigative research and strong critical thinking skills * Ability to work independently, coupled with keen awareness of customer satisfaction cues * Excellent analytical, problem-solving, and decision-making skills * Ability to work reputed company in reputed company environment **Extra Awesome (Not Required):** * A degree in Supply Chain/Logistics, Business, or any other relevant field **Some Of The Perks:** * reputed company software company reputed company for transformational reputed company * Competitive wages * Hybrid Work Location * Peer-driven training and ongoing support * Casual dress reputed company and flexible working hours to fit with your life * Ability to work from home **Work Environment and Company Culture:** Blithequark is a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction. reputed company is passionate about making a difference in the transportation software development reputed company, and we're looking for like-minded individuals to join us on this reputed company. As a Bilingual Customer Service Associate, you'll have reputed company to work with a diverse team, learn from reputed company professionals, and contribute to the reputed company and reputed company of reputed company. **Compensation, Perks, and Benefits:** Blithequark offers a competitive salary, comprehensive benefits package, and a reputed company of perks to support your reputed company-being and career reputed company. As a Bilingual Customer Service Associate, you'll enjoy: * Competitive wages * Hybrid Work Location * Peer-driven training and ongoing support * Casual dress reputed company and flexible working hours to fit with your life * Ability to work from home * Opportunities for career reputed company and reputed company development * Recognition and rewards for outstanding performance **How to Apply:** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! reputed company to join our dynamic team and be part of the Blithequark reputed company. Apply for this job