Experienced Healthcare Customer Advisor for Special Needs Families - National Remote Opportunity at blithequark

Transforming Healthcare Experiences for Families with Special Needs

At blithequark, we're on a mission to simplify the healthcare experience, create healthier communities, and remove barriers to quality care. As a leader in the healthcare industry, we're committed to making a positive impact on the lives of millions of people. If you're passionate about delivering exceptional support to families with special needs, we invite you to join our team as a Healthcare Customer Advisor and be part of shaping the healthcare system of tomorrow.

About the Role

As a Healthcare Customer Advisor at blithequark, you'll be dedicated to serving and managing the special needs of our members and their families. You'll be the primary point of contact, providing compassionate support and guidance through complex issues, and empowering families to navigate the healthcare system with confidence. This is a unique opportunity to make a meaningful difference in the lives of those who need it most.

Key Responsibilities

• Provide holistic family support to members with special needs, owning end-to-end resolution of issues and delivering a memorable, positive experience.
• Serve as an ongoing point of contact for members, primarily via phone, email, chat, and text, creating a supportive and empathetic relationship.
• Make decisions independently, solving problems creatively and completely using sound judgment and critical thinking.
• Plan, prioritize, organize, and complete work to meet established objectives, managing project time to ensure timely follow-up and outreach.
• Anticipate member needs, proactively seeking out internal and external resources to add value and support.
• Foster a strong team environment through mentoring, knowledge-sharing, and collaboration.
• Maintain accurate documentation and family counts on our platform.
• Provide high-quality member experiences, reflected in post-contact surveys and member feedback.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent work experience.
• 1+ year of experience helping, resolving, or advocating on behalf of members or customers.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, with occasional overtime as needed.
• Must be 18 years of age or older.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• 1+ year of experience in A4Me or 3+ months of Quick Assist experience.
• Claims processing experience.
• Experience providing care for children with special needs.
• Background in a member-focused healthcare environment.
• Experience in a service delivery capacity, such as social services, caregiving, hospitality, or non-profit work.

Skills and Competencies

To excel as a Healthcare Customer Advisor, you'll need:

• Strong empathy, compassion, and listening skills.
• Aptitude to be proactive, organized, and resourceful in solving issues and providing support.
• Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
• Excellent written and verbal communication skills, with the ability to understand and tailor approaches to unique individuals and special needs conditions.
• Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology into clear language.
• Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
• A coachable mindset focused on professional development and implementing constructive feedback.
• High emotional intelligence, with the ability to separate self from complaints and focus on delivering thoughtful, compassionate care.

Career Growth and Development

At blithequark, we're committed to your growth and development. As a Healthcare Customer Advisor, you'll have access to:

• Comprehensive training programs, including 18 weeks of paid training.
• Ongoing coaching and feedback to support your professional development.
• Opportunities to advance within the organization and take on new challenges.

Work Environment and Culture

As a national remote opportunity, you'll have the flexibility to work from anywhere within the U.S. Our telecommuting policy ensures that you have the tools and resources needed to succeed in a remote work environment. We're committed to creating a culture that is inclusive, supportive, and empowering, with a focus on delivering exceptional care to our members.

Compensation and Benefits

At blithequark, we offer a comprehensive benefits package, including:

• Competitive compensation, with an hourly range of $18.80 - $36.78 per hour for California, Colorado, Connecticut, Nevada, New York, New Jersey, Washington, and Rhode Island residents.
• Incentive and recognition programs to reward your performance and contributions.
• Equity stock purchase and 401k contribution opportunities.
• A comprehensive benefits package, subject to eligibility requirements.

Join Our Mission

If you're passionate about making a difference in the lives of families with special needs, we invite you to join our team at blithequark. As a Healthcare Customer Advisor, you'll be part of a dynamic team dedicated to simplifying the healthcare experience and creating healthier communities. Apply now to take the first step in a rewarding career that makes a meaningful impact.

blithequark is an Equal Employment Opportunity/Affirmative Action employer, committed to diversity and inclusion. We welcome applicants from diverse backgrounds and perspectives, and we're committed to creating a workplace that is inclusive and respectful of all employees.