Experienced Online Customer Chat Specialist – Delivering Exceptional Support in a Dynamic and Family-Oriented Environment at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leading force in our industry, driven by a passion for innovation and a commitment to excellence. As a reputable and family-oriented company, we value the opinions and contributions of our employees, recognizing that they are the backbone of our success. We are now seeking an additional Online Customer Chat Specialist to join our growing team, supporting our expanding customer base with exceptional service and care. If you have a strong work ethic, a "do whatever it takes" attitude, and thrive in collaborative environments, this role is tailor-made for you.

Job Overview

As an Online Customer Chat Specialist at blithequark, you will be the frontline ambassador for our brand, responsible for providing top-notch support to our customers through various channels. Your primary goal will be to ensure customer satisfaction, resolving inquiries, and addressing concerns in a professional and timely manner. This is a unique opportunity to join a dynamic team where your contributions will be valued, and your growth will be supported every step of the way.

Key Responsibilities

• Answer inbound phone calls and respond to email inquiries in a courteous and efficient manner, ensuring all customer interactions are handled with care and professionalism.
• Perform outbound calls to existing customers, fostering strong relationships and identifying opportunities to enhance their experience with blithequark.
• Create service tickets and schedule appointments accurately, demonstrating attention to detail and organizational skills.
• Review customer account information to provide personalized support, leveraging your knowledge to address customer needs effectively.
• Multitask seamlessly, managing multiple customer interactions across different platforms while maintaining a high level of service quality.

Qualifications and Skills

To excel as an Online Customer Chat Specialist at blithequark, you will need to possess a combination of skills and qualities that enable you to deliver exceptional customer service. These include:

• Strong English verbal and written communication skills, allowing you to articulate complex information clearly and concisely.
• Attention to detail and accuracy, ensuring that all customer interactions and related tasks are handled with precision.
• Excellent email handling skills, with the ability to craft professional and helpful responses to customer inquiries.
• Strong customer service focus, coupled with empathy and the ability to prioritize customers' needs, providing solutions that meet their expectations.
• Solid sales acumen, enabling you to identify and capitalize on opportunities that enhance the customer experience and contribute to blithequark's growth.
• Minimum typing skills of 30 words per minute, facilitating efficient communication and data entry.
• Determination to succeed and personal accountability, demonstrating a proactive approach to challenges and a commitment to achieving high standards.
• A background in a Contact Center is preferred, as it indicates familiarity with the fast-paced environment and customer service principles.
• Being bilingual (Spanish) is a plus, as it expands your ability to support a diverse customer base.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Online Customer Chat Specialist, you will have access to training and development opportunities designed to enhance your skills and knowledge, preparing you for future roles within the company. Our culture encourages learning, innovation, and progression, ensuring that you can achieve your career aspirations while making valuable contributions to our team.

Work Environment and Company Culture

blithequark boasts a family-oriented environment that is both supportive and inclusive. We believe in fostering a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our team is built on the principles of collaboration, mutual respect, and open communication, making blithequark an exceptional place to build your career.

Compensation, Perks, and Benefits

We offer a competitive compensation package, along with a range of benefits designed to support your well-being and career development. These include full benefits after a successful completion of a 30-day orientation/probationary period, 401K, and tuition reimbursement after one year of service. At blithequark, we are dedicated to ensuring that our employees are rewarded for their hard work and commitment to excellence.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for the position of Online Customer Chat Specialist at blithequark. This is a unique opportunity to join a dynamic and growing company where your skills, experience, and passion for customer service will be valued and recognized. Apply today to begin your journey with blithequark and take the first step towards a fulfilling and successful career.

Join us in our mission to deliver exceptional service and support to our customers, and become part of a team that is shaping the future of our industry. We look forward to welcoming you to blithequark and working together to achieve greatness.