Experienced Customer Support Associate – Remote Opportunity for Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark

Introduction to blithequark

Imagine being part of a fast-growing tech company that is revolutionizing the manufacturing industry with its simple yet powerful platform. At blithequark, we are dedicated to helping manufacturers reduce costs, increase visibility, and drive efficiency. With our recent Series A funding, we are poised for rapid growth and are seeking a talented Customer Support Associate to join our team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

About the Role

We are seeking an experienced Customer Support Associate to work closely with our internal engineering and customer success teams to directly support our customers and escalate issues as necessary. As a Customer Support Associate at blithequark, you will be responsible for organizing and escalating issues to the engineering team, helping answer product questions, and educating our customer base. This is a remote opportunity, and you can work from anywhere in the USA, with the option to work from our co-working locations in Charlotte or downtown Chicago.

Key Responsibilities

• Handle incoming customer questions and concerns via email and our support portal, providing timely and effective solutions to ensure customer satisfaction.
• Interface with internal sales and customer success teams to ensure pilots and existing customers are supported, and their needs are met.
• Work with the engineering team to escalate and investigate bugs and product questions, ensuring that issues are resolved promptly and efficiently.
• Use Notion and other tools to manage internal processes and information, maintaining accurate records and ensuring seamless communication across teams.

Preferred Experience and Qualifications

To be successful in this role, you should have:

• Strong problem-solving skills, with the ability to distill solutions from multiple sources of information.
• Experience working in a customer service role, with a proven track record of delivering exceptional customer experiences.
• Ability to learn new systems and tools quickly, with a strong willingness to adapt to changing circumstances.

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment, with a strong sense of urgency and a focus on delivering results.

Why Join blithequark?

At blithequark, we offer a unique and dynamic work environment that is designed to support your growth and success. As a member of our team, you can expect:

• To be part of a cross-functional team that thrives on collaboration and mutual support.
• A massive vision for growth and success, with a talented team and the technology and customer base to support it.
• A balanced approach to work and life, with unlimited PTO and a flexible work schedule.
• The opportunity to learn and grow quickly, with a high degree of autonomy and trust.
• A customer-centric approach that values long-term partnerships and mutual success.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Support Associate, you can expect:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• A clear path for career advancement, with opportunities to take on new challenges and responsibilities.
• A collaborative and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a member of our team, you can expect:

• A flexible and remote work arrangement, with the option to work from our co-working locations in Charlotte or downtown Chicago.
• A collaborative and open work space that encourages communication and teamwork.
• A culture that values diversity, equity, and inclusion, with a strong commitment to social responsibility.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• A salary range of $40k - $50k, depending on experience.
• Unlimited PTO, with a minimum of 2 weeks per year.
• A 401(k) plan, with a competitive match.
• Health insurance, including medical, vision, and dental coverage.
• A flexible work schedule, with the option to work from home or our co-working locations.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Associate position at blithequark. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth. With our competitive compensation package, flexible work arrangement, and commitment to growth and development, we offer a unique and dynamic work environment that is designed to support your success. Apply today to join our team and take the first step towards an exciting and rewarding career at blithequark!