Experienced Loyalty Customer Care Representative - Work From Home - $17/Hour With Performance Bonuses and Opportunities for Growth at Blithequark

Join the Team at Blithequark and Make a Meaningful Impact in Loyalty Marketing

Blithequark is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. Our mission is to grow enterprise value through loyalty for our clients, and we're looking for a talented Loyalty Customer Care Representative to join our team. As a member of our Contact Center team, you'll have the opportunity to generate meaningful emotional connections with our customers daily, promoting loyalty brand building on behalf of our clients and creating customer insights that drive team performance.

About Blithequark and Our Culture

At Blithequark, we're a mission and values-driven company with a 30-year journey of creating a fun, high-trust, transparent workplace. We believe in leadership and ownership, and our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud. Our programs reach more than 330M consumers through loyalty, and we're consistently named an industry leader by Forrester.

Key Responsibilities

• Learn specific client loyalty program guidelines and answer all incoming inquiries directed to you in various media channels (phone, email, chat)
• Approach each day with a positive, professional, customer-centric, and team-oriented attitude, acting with integrity at all times
• Communicate in a clear, concise, and helpful manner both verbally and in writing, taking ownership of customer inquiries while working toward a resolution
• De-escalate as necessary through effective communication and problem-solving skills, efficiently using all internal systems and resources
• Work independently without the heavy need to rely upon your team or supervisor, adhering to schedules and company policies and procedures
• Escalate any issues or concerns that are unable to be resolved through normal efforts

What You Need to Be Successful

Essential Qualifications:

• High school diploma or equivalent required
• Ability to attend a 7-week Training Program (remotely) with 100% attendance
• Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• 1 year of customer service experience (or equivalent experience)
• Strong customer service orientation with external/internal customers
• Collaborative nature to work within assigned team
• Good problem-solving ability to effectively guide customers through solutions
• High level of accuracy and attention to detail
• A "whatever it takes" attitude to care for customers
• Ability to be flexible regarding changes in work processes and environment
• Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
• Strong verbal, written, and listening communication skills
• Flexibility with scheduling, including weekends

Preferred Qualifications:

• 2 years of customer service experience
• Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong home wifi connection and quiet home office environment

What We Offer

Compensation and Benefits:

We offer a competitive salary of $17/hour, performance bonuses, and a comprehensive benefits package, including:

• Robust health insurance and benefits options
• Free fitness programs like PeerFit
• Generous vacation time for yourself
• 401k matching
• Annual profit sharing
• Bonuses

Career Growth Opportunities:

At Blithequark, we're committed to helping our teammates grow and advance in their careers. We have a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, we offer:

• Opportunities for professional development and growth
• Mentorship and training programs
• Career advancement opportunities

Our Culture and Values

At Blithequark, we don't just accept differences – we embrace, share, and celebrate them! We're fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. We believe in:

• Diversity and inclusion
• Equity and fairness
• Respect and empathy

Why Work at Blithequark?

We're a global leader in loyalty marketing, and we're looking for talented individuals to join our team. By working at Blithequark, you'll have the opportunity to:

• Make a meaningful impact in loyalty marketing
• Work with some of the most well-known brands in the world
• Be part of a fun, high-trust, transparent workplace
• Grow and advance in your career
• Enjoy a comprehensive benefits package

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and start making a meaningful impact in loyalty marketing.

Note: Must be located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia. High-speed internet service/wifi required for work-from-home position.