Experienced Full-Time and Part-Time Remote Customer Service Agent - Work from Home Opportunity with Competitive Pay and Comprehensive Benefits at Blithequark

Job Summary

Blithequark is seeking highly motivated and customer-focused individuals to join our team as Remote Customer Service Agents. As a Remote Customer Service Agent, you will have the opportunity to work from the comfort of your own home, providing top-notch customer service and support to our clients across the country. This is an entry-level position that requires excellent communication skills, a positive attitude, and a strong ability to work independently.

About Blithequark

Blithequark is a leading provider of customer experience and digital experience solutions. We help companies take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, Blithequark employs over 10,000 talented individuals and serves over 150 diverse North American client partners.

Key Responsibilities

• Interact with customers across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience
• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner
• Utilize systems and technology to complete account management tasks and recognize sales opportunities
• Apply sales skills to upgrade and explain products and processes to customers
• Escalate customer dissatisfaction to the managerial team when necessary
• Ensure first-call resolution through problem-solving and effective call handling
• Maintain accurate records and perform other duties as required

Requirements

Essential Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent required
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

• Previous customer service experience
• Experience with sales and account management
• Knowledge of industry-specific software and technology

What We Offer

Competitive Compensation and Benefits

Blithequark offers a competitive hourly rate of $12.10 - $16.10 per hour, plus bonuses and incentives. Our benefits package includes:

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests
• Company Laptop and Equipment
• Flexible Schedules

Career Growth Opportunities

At Blithequark, we believe in promoting from within and providing opportunities for career growth and development. Our employees have the chance to advance to leadership roles, develop new skills, and take on new challenges.

Work Environment and Culture

Blithequark is committed to creating a positive and inclusive work environment that values diversity and promotes employee engagement. Our remote work environment allows employees to work from home and maintain a healthy work-life balance.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role.

Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.

Background Check and Security Clearance

Subject to the program and location of the position, candidates may be required to undergo a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Drug Screening

Candidates may be required to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Blithequark is committed to providing reasonable accommodations to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances.

COVID-19 Precautions

Blithequark has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks, and travel policies limiting travel.