Experienced Customer Service Representative - Overnight Shift - Work from Home in Illinois - Specialty Pharmacy Support at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Care from the Comfort of Your Home

Blithequark Specialty Pharmacy is seeking compassionate and skilled Customer Service Representatives to join our Inbound Pharmacy Service team. As a valued member of our team, you will work from home in Illinois, providing essential support to patients who rely on life-sustaining medications. This is a unique opportunity to make a meaningful difference in people's lives while enjoying the benefits of working from home.

About Blithequark and Our Mission

At Blithequark, we are dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, guiding our commitment to provide personalized, convenient, and affordable care. We strive to promote a culture of diversity, inclusion, and belonging, and we are an equal opportunity employer.

Job Summary

As a Customer Service Representative - Overnight Shift, you will be part of our inbound call center team, working from home in Illinois to support our specialty patients. You will handle a high volume of calls, responding to patients' inquiries about prescription refills, order status, and insurance coverage. Your exceptional communication skills, empathy, and passion for helping others will ensure that patients receive the support they need to manage their health effectively.

Key Responsibilities:

• Respond to patient inquiries via phone, providing timely and accurate information about prescription refills, order status, and insurance coverage.
• Utilize strong computer skills to access and manage patient information, ensuring seamless communication and resolution of patient concerns.
• Provide exceptional customer service, demonstrating empathy and understanding in responding to patient needs and concerns.
• Work collaboratively with the pharmacy team to resolve patient issues and ensure timely delivery of medications.
• Participate in ongoing training and development to enhance knowledge and skills, ensuring expertise in pharmacy operations and patient support.

Requirements and Qualifications:

Essential Qualifications:

• At least 1 year of customer service experience, preferably in a fast-paced, metric-driven environment.
• 6 months of experience working in a call center environment, handling high volumes of customer inquiries.
• Strong computer skills, with proficiency in Windows, Microsoft, or other applications.
• Must live within 75 miles of Mount Prospect, IL.
• Verifiable high school diploma, GED, or equivalent experience.

Preferred Qualifications:

• 6 months of experience handling and resolving complex customer needs over the phone.
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions.

What We Offer:

Compensation and Benefits:

Blithequark offers a competitive salary range of $17.02 - $27.16 per hour, depending on experience and qualifications. As a valued team member, you will also enjoy a comprehensive benefits package, including:

• Opportunities for career growth and advancement within Blithequark.
• Ongoing training and development to enhance skills and knowledge.
• A dynamic and supportive work environment that prioritizes diversity, inclusion, and belonging.

Work Environment and Culture:

At Blithequark, we prioritize our employees' well-being and success. Our work environment is designed to support flexibility, comfort, and productivity, with:

• Work-from-home opportunities, allowing for a better work-life balance.
• A culture that values empathy, compassion, and exceptional customer service.
• Opportunities for professional growth and development, ensuring a fulfilling career.

COVID-19 Requirements:

Blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and make a meaningful difference in the lives of our patients.

Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values the unique contributions of all our team members.