Experienced Full Stack Fiber Customer Support Analyst – Exceptional Technical Support and Customer Service in a Remote Setting at Blithequark

Join the Blithequark Team: Where Innovation Meets Customer Satisfaction

At Blithequark, we're passionate about empowering people to live, work, and play in a connected world. As a leader in the telecommunications industry, we're dedicated to delivering exceptional customer experiences through our cutting-edge network and entertainment services. Our team is built on a culture of innovation, creativity, and community, where every individual can share their ideas freely and thrive in a collaborative environment.

About the Role: Fiber Customer Support Analyst

We're seeking a highly skilled and customer-focused Fiber Customer Support Analyst to join our technical support team in a remote setting. As a Fiber Customer Support Analyst, you'll be the primary point of contact for our Fios customers, providing exceptional technical support and customer service for their voice, data, and video services. You'll work in a fast-paced environment, troubleshooting issues, answering technical questions, and delivering personalized solutions to ensure our customers have an outstanding experience.

Key Responsibilities:

• Answer incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective support.
• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Perform analysis and isolation of trouble conditions, creating and sorting trouble reports to ensure efficient issue resolution.
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For:

We're looking for a dedicated and customer-focused individual with excellent communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, enjoying the challenge of helping our customers connect to the digital world. The ideal candidate will have:

Essential Qualifications:

• A strong passion for customer service excellence and a desire to deliver exceptional experiences.
• Excellent communication and interpersonal skills, with the ability to communicate technical information effectively.
• A positive and professional attitude, with a willingness to work in a fast-paced environment.

Preferred Qualifications:

• A related Associate Degree or 2+ years of relevant experience in a technical support or customer service role.
• Technical support call center experience, preferably in a telecommunications or related industry.

Skills and Competencies:

To succeed in this role, you'll need:

• Strong analytical and problem-solving skills, with the ability to troubleshoot issues effectively.
• Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and professionally.
• A customer-focused mindset, with a desire to deliver exceptional experiences and build trust with our customers.
• The ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.

Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to helping our employees grow and develop in their careers. We offer:

• Comprehensive training programs to help you develop your technical and customer service skills.
• Opportunities for career advancement and professional growth, with a clear path for progression.
• A collaborative and inclusive work environment, where every individual can share their ideas and contribute to our success.

Work Environment and Company Culture:

At Blithequark, we pride ourselves on our inclusive and collaborative work environment. We:

• Celebrate diversity and promote equality, with a commitment to creating a workplace where every individual feels valued and respected.
• Encourage authenticity and foster a sense of belonging, with a focus on building strong relationships and connections.
• Prioritize employee well-being, with a range of benefits and programs designed to support your physical and mental health.

Compensation, Perks, and Benefits:

We offer a comprehensive total rewards package, including:

• Competitive salary and benefits, with a range of perks and incentives to reward your hard work and contributions.
• A 401(k) Savings Plan and stock incentive programs, to help you build a secure financial future.
• Paid time off and adoption assistance, to support your work-life balance and personal goals.
• Tuition assistance and professional development opportunities, to help you grow and develop in your career.

The compensation range for this position is between $632.00 and $1,770.50 weekly, based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to join our team and start your journey with us.

Don't miss this chance to be part of a dynamic team and make a real difference in the lives of our customers. Apply now and join the Blithequark team!