Experienced Full-Time Remote Virtual Assistant - US Healthcare Customer Service Representative

Join the Team at Blithequark: Where Passion Meets Purpose in US Healthcare

At Blithequark, we're on a mission to revolutionize the way healthcare services are delivered, and we're looking for talented individuals who share our passion for excellence and customer satisfaction. As a Customer Service/Remote Virtual Assistant in our US Healthcare team, you'll have the opportunity to make a real impact in the lives of patients and healthcare professionals across the country. If you're a motivated and compassionate individual looking for a challenging and rewarding role, we want to hear from you!

About Blithequark

Blithequark is a dynamic and innovative company that's committed to delivering exceptional customer experiences in the US healthcare industry. We're a team of individuals who work without boundaries, are passionate about our work, and strive to create a positive impact in everything we do. With a focus on building high-performing teams and fostering a culture of fun, flexibility, and growth, we're the perfect fit for individuals who are looking for a workplace that's both challenging and rewarding.

Job Summary

As a Customer Service/Remote Virtual Assistant in our US Healthcare team, you'll play a critical role in ensuring that our patients and healthcare professionals receive exceptional service and support. You'll be responsible for preparing and assembling medical record documentation, updating patient information, and performing a range of clerical duties to improve provider productivity and clinic workflow. If you're a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and completeness
• Ensure medical record compliance by self-documentation attestation, and update patient history, physical exam, and other pertinent health information in the patient system
• Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures
• Monitor the duration of basic lab results and screening procedures, and notify relevant parties as needed
• Comply with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
• Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., healthcare administration, medical records) preferred
• 1-2 years of experience in a medical records or customer service role, preferably in the US healthcare industry
• Excellent communication and organizational skills, with ability to work independently and as part of a remote team
• Proficiency in Microsoft Office and electronic medical records systems (e.g., Epic, Cerner)
• Strong attention to detail and ability to maintain confidentiality and accuracy in a fast-paced environment

Preferred Qualifications:

• Experience with medical terminology and coding (e.g., ICD-10, CPT)
• Familiarity with HIPAA and Joint Commission regulations
• Previous experience working in a remote or virtual environment
• Certification in medical records or a related field (e.g., RHIA, RMC)

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines
• Attention to detail and ability to maintain accuracy and confidentiality
• Proficiency in electronic medical records systems and Microsoft Office
• Ability to work independently and as part of a remote team
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Customer Service/Remote Virtual Assistant in our US Healthcare team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities within the company
• Competitive salary and benefits package, including opportunities for bonuses and recognition
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a fun and flexible work environment that supports the well-being and success of our team members. As a remote virtual assistant, you'll have the opportunity to work from home and enjoy:

• Flexible hours and work arrangements to support your needs and lifestyle
• A dynamic and supportive team culture that encourages collaboration and innovation
• Ongoing recognition and rewards for outstanding performance and contributions
• A commitment to diversity, equity, and inclusion in all aspects of our business

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package to support the well-being and success of our team members, including:

• Competitive salary: $650 per month
• Full-time schedule: 8 hours per day, Monday to Friday
• Opportunities for bonuses and recognition
• Comprehensive benefits package, including [insert benefits]

How to Apply

If you're a motivated and compassionate individual looking for a challenging and rewarding role in US healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!