Experienced Full-Time Remote Contact Center Chat Representative - Member Support and Sales in Digital Channels at Blithequark

Join the Blithequark Team as a Remote Contact Center Chat Representative

Blithequark is a leading financial services organization dedicated to providing exceptional support to its members through various digital channels. We are seeking a highly skilled and motivated Remote Contact Center Chat Representative to join our team. As a one-stop shop for member inquiries, you will be responsible for resolving various topics, cross-selling products and services, and opening and closing deposit accounts. If you have excellent communication skills, a passion for customer service, and a comfort with sales, we encourage you to apply.

A Day in the Life of a Blithequark Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative at Blithequark, your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing members' needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support.
• Maintaining a strong working knowledge of Blithequark's products and services.

Key Responsibilities

As a Remote Contact Center Chat Representative, you will be responsible for:

• Serving members' needs through all channels, including chat, messaging, email, and phone.
• Providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and more.
• Cross-selling Blithequark products and services and opening and closing deposit accounts of all types.
• Utilizing excellent grammar and writing skills to communicate effectively with members.
• Working in a sales environment to meet and exceed performance goals.

Requirements and Qualifications

To be successful as a Remote Contact Center Chat Representative at Blithequark, you will need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to meet the requirements for our Telecommuting Program (more information below).

Telecommuting Program Requirements

To participate in our Telecommuting Program, you will need:

• A dedicated workspace.
• A secure and strong internet connection.
• An environment free from loud noises or outside distractions.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.

Work Schedule and Benefits

As a full-time Remote Contact Center Chat Representative at Blithequark, you can expect:

• Monday-Friday, 8:00 AM - 5:00 PM work schedule.
• No travel required for this position.
• Telecommuting possible once training is complete.
• The first 60 days will be on-site for training at our Corporate Campus.
• Amazing benefits, including:
  • Medical, Dental, and Vision Insurance with generous employer premium contributions.
  • Health Savings Account with employer contributions for eligible employees.
  • Employer-Paid Group Life Insurance.
  • Voluntary Dependent Life Insurance.
  • Paid Vacation & Sick Leave.
  • 15 Paid Holidays, including a Cultural Floating Holiday.
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
  • Paid Time Off to volunteer with approved non-profits and charities.

Why Join Blithequark?

Since 1956, Blithequark has been providing financial services to individuals and their families throughout the state. We've grown into a leading financial services organization, serving over 68,000 members nationwide. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment.

What We Offer

As a Remote Contact Center Chat Representative at Blithequark, you can expect:

• A competitive hourly rate: $17.00 - $20.80.
• A dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• A comprehensive benefits package.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application to join our team at Blithequark.