Experienced Full-Time Call Center Customer Service Representative - Overnight Shift with Opportunities for Growth and Development at Blithequark

Join the Team at Blithequark: Where Customer Satisfaction Meets Professional Growth

Blithequark is currently seeking highly motivated and customer-focused individuals to join our team as Call Center Customer Service Representatives on an overnight shift. As a valued member of our team, you will have the opportunity to work in a dynamic and multicultural environment, providing exceptional service to our clients and helping them connect with interpreters over the phone. At Blithequark, we are committed to employee development and offer room for advancement, allowing you to grow your career and achieve your goals.

About Blithequark and Our Mission

Blithequark is a leading provider of language-based services, founded with a mission to help people and companies survive and thrive in a global environment. With a network of over 3,000 independently contracted linguists and a team of more than 240 employees, we fulfill the multicultural communication needs of over 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. Our goal is to provide exceptional service and support to our clients, and we are looking for individuals who share our passion for customer satisfaction and excellence.

Key Responsibilities:

• Assist clients by gathering accurate information and connecting them with an interpreter over the phone in a timely and efficient manner.
• Handle high-volume calls pleasantly and efficiently, providing exceptional customer service and ensuring a highly satisfying customer experience.
• Utilize strong computer skills and ability to learn new software to effectively manage client interactions and resolve issues.
• Maintain confidentiality and handle sensitive information with care.
• Work collaboratively with the team to achieve shared goals and objectives.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or equivalent required.
• Proven success in a previous customer service or call center position.
• Ability to work remotely in emergency situations and potentially on-site in the future.
• Personal computer with working camera and internet connection (required for remote work).
• Strong computer skills and ability to learn new software.
• Ability to keep sensitive information confidential.

Preferred Qualifications:

• Multi-language capability is not required but may be beneficial.
• Experience working in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.

What We Offer:

Competitive Benefits Package:

• Medical, dental, and vision coverage.
• 401k with partial match.
• Other employer-covered benefits.

Career Growth Opportunities:

• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Work Environment and Culture:

• Multicultural and casual work environment.
• Flexible work arrangements, including remote work options.
• Commitment to employee development and well-being.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team at Blithequark. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Accommodations and Compliance:

Blithequark is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation, please contact us at [insert contact information]. Additionally, as a government contractor, Blithequark is subject to the vaccine mandate signed into law by the President of the United States. Proof of vaccination is required for this position.

Why Join Blithequark?

At Blithequark, we offer a unique and rewarding work experience that combines professional growth with a commitment to making a positive impact. Our team is passionate about delivering exceptional service and support to our clients, and we are looking for individuals who share our values and mission. If you are looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply to join our team at Blithequark.

Equal Opportunity Employer:

Blithequark is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW.