Experienced Full Stack Customer Support Resolution Coordinator - Contact Center Operations at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences and Grow Your Career

Blithequark is seeking highly motivated and customer-focused individuals to join our Contact Center Operations team as a Resolution Coordinator. As a key member of our customer support team, you will have the opportunity to make a positive impact on our customers' experiences and contribute to the success of our organization. If you're passionate about delivering top-notch customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark and the Industry

Blithequark is a leading organization dedicated to providing exceptional customer experiences through various channels, including phone, chat, and email. Our contact center operations team plays a critical role in ensuring that our customers receive the support they need to resolve their issues efficiently. We are committed to creating a work environment that fosters growth, learning, and teamwork, and we are looking for talented individuals who share our values and are passionate about delivering exceptional customer service.

Job Summary

As a Resolution Coordinator, you will be responsible for handling a high volume of incoming calls, chats, and emails from customers, stores, and partners while navigating various systems to respond to inquiries and resolve issues. You will be the face of Blithequark, providing top-tier customer service and ensuring customer satisfaction. If you're a career-driven, customer-focused individual with a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities

• Handle a high volume of incoming calls, chats, and emails from customers, stores, and partners
• Navigate various systems to respond to inquiries and resolve issues
• Provide top-tier customer service and ensure customer satisfaction
• Impart professionally in a conversational way while using all suitable resources
• Be dependable, reliable, and issue-solve while acting with integrity
• Contribute to the success of the team and the organization

Essential Qualifications

• Bachelor's degree
• Typing speed of at least 25 WPM
• Proficiency in Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of mandatory training
• Customer support experience

Preferred Qualifications

• Previous experience in a contact center environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and decision-making skills

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a team environment, and have strong problem-solving and analytical skills. You will also need to be able to navigate various systems and technology, and be comfortable with change and ambiguity.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer a range of training and development programs, including:

• Comprehensive training programs
• Career progression opportunities
• Personal and team recognition
• Competitive compensation and benefits package

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and fun. Our team members are passionate about delivering exceptional customer experiences and are committed to making a positive impact on our customers' lives. We offer a range of perks and benefits, including:

• Competitive salary
• Opportunities for career growth and development
• Comprehensive benefits package
• Flexible work arrangements
• Recognition and rewards for outstanding performance

What We Offer

As a Resolution Coordinator at Blithequark, you can expect:

• A competitive salary of $25/hour
• A comprehensive benefits package
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

Don't miss out on this opportunity to join the Blithequark team and start your career in customer support. Apply today and take the first step towards a rewarding and challenging career!