Experienced Multilingual Customer Support Representative - Mobile Gaming Industry with Remote Work Opportunities

Join the Global Team at blithequark

blithequark is a pioneering mobile game development company that has made a significant impact on the global gaming industry. With revenue ranking among the top 3 in the world and leading the EMEA region, our games have been installed 2.3 billion times, reaching a third of the world's population, and are enjoyed by over 30 million players daily. As a dynamic and innovative company, we are committed to delivering exceptional gaming experiences and are now seeking a skilled Customer Support Representative to join our team.

About the Role

As a Customer Support Representative at blithequark, you will have the opportunity to work with a global player base, providing technical support for our free-to-play mobile games across multiple platforms. You will be the go-to expert for players, offering technical advice and assistance, and collaborating with diverse departments to resolve issues efficiently. This is a unique chance to be part of a world-leading mobile game development company and contribute to the success of our games enjoyed by millions worldwide.

Key Responsibilities:

• Provide technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the help of support engineers
• Engage with a global player base, offering technical advice and assistance to ensure a seamless gaming experience
• Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Utilize research skills to come up with solutions and enhance our support services, ensuring continuous improvement and player satisfaction

Requirements

To succeed in this role, you should possess the following skills and qualifications:

Essential Qualifications:

• Excellent communication skills in English, German, and Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise

Preferred Qualifications:

• Experience playing mobile games is preferred, but not required

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer:

Healthcare

• We reimburse online sessions with a psychologist to support mental health and well-being
• We offer healthcare, including dental insurance and treatment for COVID-19, for you and your children

Work-Life Balance

• We offer a generous amount of paid vacation days and sick leave to ensure you have time to relax and recharge
• In special circumstances, additional days off can be requested to accommodate your needs

Professional Development and Education

• We reimburse participation in relevant conferences and courses to support your professional growth
• We regularly conduct internal bootcamps to enhance your skills and knowledge
• We provide access to discounted English language courses to help you improve your language skills

Entertainment and Merch

• Every year, we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams

Fitness

• We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions

Community Involvement

• We launch charity projects and support the initiatives of employees through our grant competition

Work Format

We offer flexible work arrangements, including:

• Remote work opportunities, allowing you to work from anywhere in the world
• Office locations in Armenia, Georgia, Kazakhstan, and Montenegro, providing a chance to work in a collaborative environment

Career Growth Opportunities

At blithequark, we are committed to providing opportunities for growth and development. As a Customer Support Representative, you will have the chance to:

• Develop your skills and knowledge in a dynamic and supportive environment
• Collaborate with diverse departments to resolve issues and improve our support services
• Contribute to the success of our games and the growth of our company

Why Join blithequark?

By joining blithequark, you will become part of a world-leading mobile game development company that is committed to delivering exceptional gaming experiences. You will have the opportunity to work with a global player base, collaborate with diverse departments, and contribute to the success of our games. We offer a supportive and inclusive work environment, flexible work arrangements, and opportunities for growth and development.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills in English, German, and Russian, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.