Remote Customer Service Representative - Payments and Digital Strategy Team at blithequark

Unlock a World of Possibilities with blithequark

Are you ready to embark on a journey that combines personal and professional growth? At blithequark, we're not just a company - we're a community that values diversity, inclusion, and the well-being of our employees. As a Remote Customer Service Representative on our Payments and Digital Strategy team, you'll be part of a dynamic group that is shaping the future of financial services.

About the Role

This role is a key member of the Payments and Digital Strategy crew within blithequark's Credit Union. As a Customer Service Representative, you'll be responsible for a range of tasks that ensure the smooth operation of our financial services. Your day-to-day activities will be diverse, challenging, and rewarding.

Key Responsibilities

• Complete data entry and balancing functions to ensure accuracy and efficiency.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions to resolve issues promptly.
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing to provide excellent customer service.
• Work on member cases/issues assigned to you, ensuring timely and effective resolution.
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
• Process loan payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff exams.
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure secure and efficient processing.
• Log, study, and make necessary GL, account changes, and/or returns to maintain accurate records.
• Process Stop Pays and Check Batching to ensure timely and accurate transaction processing.
• Complete daily balancing and department closing to ensure smooth operations.
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests.
• Research and confirm incoming and outgoing fund transfer information to ensure accuracy and security.
• Communicate with vendors to process fund transfers efficiently.
• Understand and be familiar with outgoing and incoming fund transfer laws to ensure compliance.

Requirements for Success

To excel in this role, you'll need a combination of education, experience, and skills. Here are the essential and preferred qualifications:

Minimum Qualifications

• High school degree or GED.
• Intermediate Excel and Word experience.

Preferred Qualifications

• Previous customer/member service experience.
• Previous banking or Credit Union experience.
• Episys/Symitar and processing wires experience.

Skills and Competencies

To succeed as a Remote Customer Service Representative at blithequark, you'll need:

• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience or training.
• Ability to work extended hours in support of business needs.
• Excellent customer service skills.
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team.
• Strong mathematical calculation and data analysis skills.
• Effective prioritization and time management skills under high-volume pressure.
• Ability to cross-train and perform any role assigned within the department.
• Professional communication skills to engage with all personnel and members.
• Ability to work independently with minimal supervision.
• Self-motivation with strong organizational skills and attention to detail.

Career Growth and Benefits

At blithequark, we're committed to your growth and well-being. As a Remote Customer Service Representative, you'll have access to:

• Travel Perks: Explore 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: Comprehensive health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Tools, resources, and support to help you be your best self.
• 401(k) Program: Company contributions available after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.

Our Culture and Values

At blithequark, we value diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups connect our employees to our customers, suppliers, communities, and shareholders, promoting a culture of belonging and growth.

We're committed to conducting our business ethically and responsibly, adhering to labor laws, providing equal employment opportunities, and protecting the privacy and security of our employees and customers.

Join Our Team

If you're looking for a challenging and rewarding role that combines customer service, financial services, and technology, we want to hear from you. As a Remote Customer Service Representative at blithequark, you'll be part of a dynamic team that is shaping the future of financial services.

Apply Now!