Junior Technical Support Specialist for 24/7 Live-Chat Team at blithequark - Mobile & Online Banking Technology Experts

Unlock Your Career Potential as a Junior Tech Support Specialist at blithequark

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment and enjoy working independently while being part of a collaborative team? blithequark, a pioneering force in mobile and online banking technology, is seeking a Junior Technical Support Specialist to join its 24/7 live-chat team. As an industry leader, blithequark is committed to providing cutting-edge solutions for its clients, and we're looking for talented individuals to support our mission.

About blithequark and the Role

At blithequark, we're dedicated to revolutionizing the banking technology landscape. Our innovative mobile and online banking solutions empower clients to provide seamless, secure, and user-friendly experiences for their customers. As a Junior Technical Support Specialist, you will play a vital role in ensuring the highest level of support for our clients' end-users. You will be the primary point of contact for technical queries and issues, working closely with our technical team to resolve problems efficiently.

Key Responsibilities

• Product Expertise: Develop an in-depth understanding of our banking software and apps to provide accurate and effective support to clients.
• Collaboration: Work closely with software technicians, technical support teams, and developers to troubleshoot and resolve technical issues.
• Troubleshooting: Examine technical logs to identify and resolve issues encountered during the 24/7 client support project.
• Technical Communication: Handle technical processes and explain them in a clear, concise manner to less-technical individuals.
• Quality Improvement: Manage, monitor, and improve the quality of the tech support process to ensure high standards are maintained.

Essential Qualifications and Skills

To succeed in this role, you should possess:

• Excellent Communication Skills: Proficiency in written and spoken English is a must, with the ability to establish a good working relationship with customers.
• Troubleshooting Ability: Solid troubleshooting skills to resolve technical issues efficiently.
• Technical Aptitude: Ability to learn technical skills quickly and adapt to new technologies.
• Product Knowledge: Willingness to learn and understand our mobile and online banking products in-depth.
• Coordination and Time Management: Ability to manage a dynamic workload with multiple concurrent tasks and coordinate with developers to investigate and diagnose issues.

Preferred Qualifications and Skills

While not mandatory, the following skills and experiences will give you a competitive edge:

• Banking Live-Chat Experience: Previous experience in banking live-chat support is highly desirable.
• Technical Support Background: Experience in technical support roles will be beneficial.
• Dialogflow Experience: Familiarity with Dialogflow or similar technologies is a plus.
• Mobile Platform Knowledge: Experience with various mobile phone platforms, especially iOS and Android.
• Project Management: Project management experience will be advantageous.
• US Banking System Knowledge: Understanding of the US banking system is desirable.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have the opportunity to:

• Enhance your technical skills through our comprehensive training programs and ongoing support.
• Develop your communication and customer service skills by working directly with clients and end-users.
• Gain insights into the banking technology industry and stay up-to-date with the latest trends and innovations.
• Progress in your career with opportunities for advancement within the company.

Work Environment and Company Culture

blithequark offers a dynamic and supportive work environment that fosters collaboration and innovation. As a fully remote company, you will enjoy the flexibility of working from anywhere while being part of a global team. Our international colleagues and community of practice ensure a diverse and inclusive culture, with regular knowledge sharing and opportunities for professional growth.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• Fully remote work arrangement.
• Long-term employment opportunities.
• Internet compensation ($50 per month).
• A friendly and easy-going international team and colleagues.
• Opportunities for career growth and professional development.

Join Our Team

If you're a motivated and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply for the Junior Technical Support Specialist position at blithequark. Take the first step in your career journey and join our team of innovators and experts in mobile and online banking technology. Apply now and become part of our dynamic and supportive community!