Experienced Customer Service Representative – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The airline industry is a dynamic and fast-paced environment that requires dedication, passion, and a commitment to excellence. At blithequark, we are dedicated to providing exceptional customer service, ensuring the safety and satisfaction of our passengers, and fostering a culture of inclusivity and diversity.

Why You'll Love This Job

The Customer Service Representative collaborates with customers in a polite, professional, friendly, and efficient manner. As a valued member of the blithequark team, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers. With a competitive salary of $35 per hour and a comprehensive benefits package, this is an opportunity you won't want to miss. Our customer service team is the face of our company, and we are looking for individuals who are passionate about delivering exceptional service, resolving issues, and exceeding customer expectations.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at stands in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers with gate information
• Deliver quality customer service in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Be Yourself at blithequark

From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and shareholders, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. Apply now to join our team of dedicated and passionate customer service representatives and take the first step towards an exciting and rewarding career with blithequark. With a commitment to excellence, a passion for customer service, and a dedication to our employees, we are confident that you will find a fulfilling and challenging career with us. Don't miss out on this opportunity to join our team and be a part of something special.

At blithequark, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools, resources, and support they need to succeed. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

In addition to our comprehensive benefits package and competitive salary, we offer a range of perks and discounts to our employees. From discounts on travel and accommodations to access to exclusive events and experiences, we are committed to providing our employees with a unique and rewarding experience. At blithequark, we believe that our employees are the key to our success, and we are dedicated to providing them with the support and resources they need to thrive.

So why wait? Apply now to join our team of dedicated and passionate customer service representatives and take the first step towards an exciting and rewarding career with blithequark. We look forward to hearing from you and exploring how you can contribute to our team.

As a customer service representative with blithequark, you will have the opportunity to work with a diverse range of customers, providing them with exceptional service and support. You will be the face of our company, and we are looking for individuals who are passionate about delivering exceptional service, resolving issues, and exceeding customer expectations. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

At blithequark, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools, resources, and support they need to succeed. We offer a range of training and development programs to help our employees build their skills and advance their careers. From leadership development programs to technical training and certification programs, we are committed to providing our employees with the support and resources they need to thrive.

In addition to our comprehensive benefits package and competitive salary, we offer a range of perks and discounts to our employees. From discounts on travel and accommodations to access to exclusive events and experiences, we are committed to providing our employees with a unique and rewarding experience. At blithequark, we believe that our employees are the key to our success, and we are dedicated to providing them with the support and resources they need to succeed.

So why wait? Apply now to join our team of dedicated and passionate customer service representatives and take the first step towards an exciting and rewarding career with blithequark. We look forward to hearing from you and exploring how you can contribute to our team.