Experienced Full Stack Customer Service Representative – Wellness and Supplements eCommerce

Join the Team at Blithequark: Where Passion for Wellness Meets Exceptional Customer Service

Are you a customer service enthusiast with a passion for wellness and supplements? Do you thrive in fast-paced eCommerce environments and excel at providing top-notch service? Look no further than Blithequark, the innovative company behind the highly successful brand, Organics Ocean. We're on the hunt for a skilled Phone Customer Service Representative to join our dynamic team and help us deliver outstanding experiences for our customers.

About Blithequark and Organics Ocean

Blithequark is a forward-thinking company that's revolutionizing the wellness and supplements industry through its eCommerce brand, Organics Ocean. Our mission is to enhance the health and well-being of our customers by providing unique and effective supplements. With a strong focus on customer care, we're dedicated to creating a positive experience for every interaction, whether it's through product inquiries, order management, or issue resolution.

Job Summary

As a Phone Customer Service Representative at Blithequark, you'll be the face of our customer service operations, engaging directly with customers through phone calls and emails. You'll be responsible for resolving issues, answering product questions, and ensuring that each interaction ends on a positive note. Your knowledge of our products and ability to handle multiple administrative tasks will be essential to providing outstanding service.

Key Responsibilities

• Customer Inquiry Support: Respond promptly and professionally to customer inquiries and concerns via phone and email.
• Product Expertise: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions.
• Order Management: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions.
• Issue Resolution: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction.
• Administrative Support: Complete administrative tasks as required to support the overall customer experience.
• Positive Interaction: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service.

Requirements and Qualifications

To excel in this role, you'll need:

• Proven Experience: Previous experience in customer service, preferably in the wellness and supplements industry.
• eCommerce Expertise: Familiarity with CRM platforms like Richpanel, Hubspot, Gorgias, or similar.
• Industry Knowledge: Interest and knowledge in the health and wellness industry.
• Excellent Communication: Excellent written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism.
• Independent and Collaborative: Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation.
• Reliable Equipment: A reliable internet connection and quality headset; ability to work in a quiet, focused environment.
• Punctuality: Reliable and punctual.
• Time Zone: Ability to work in Eastern or Pacific US time zones.

What We Offer

At Blithequark, we're committed to providing a supportive and innovative work environment that fosters growth and success. Here are just a few benefits of joining our team:

• Competitive Compensation: Competitive salary based on geographic location and experience.
• Flexible Schedules: Various schedules available, including:
  • 8am-5pm, Monday-Friday, Eastern time zone (1 rep needed)
  • 8am-5pm, Monday-Friday, Pacific time zone (1 rep needed)
  • 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible (4 reps needed)
• Opportunities for Growth: Opportunities for professional growth and development in a dynamic and expanding company.
• Innovative Culture: A casual yet serious work environment that encourages innovation and teamwork.

Our Team and Culture

At Blithequark, we're a team of A-Players who share a passion for wellness and customer service. Our team includes:

• Leadership: CEO, COO, Director of Marketing, Director of Growth, Admin and Customer Service Manager.
• Support Teams: Customer Service Team, Controller, Fulfillment House, Media Buyer, Developer, Designers, Branding Contractor, Amazon launch team, Email Agency.

We're a company that values innovation, teamwork, and a passion for making a difference. If you're excited about joining a team that's making waves in the wellness and supplements industry, we want to hear from you!

How to Apply

Ready to join our team and start making a difference? Please apply through our application tracking system. To ensure you receive updates on your application, please whitelist the following domains:

• jazzhr.com
• jazz.co
• applytojob.com

Apply Now and take the first step towards a rewarding career in customer service with Blithequark!

Conclusion

At Blithequark, we're committed to delivering exceptional customer experiences and making a positive impact in the wellness and supplements industry. If you're passionate about customer service, wellness, and supplements, we invite you to join our team as a Phone Customer Service Representative. With competitive compensation, flexible schedules, and opportunities for growth, this is an exciting opportunity to take your career to the next level. Apply now and become a part of our dynamic team!