Experienced Seasonal Part-Time Customer Service Representative - Remote Opportunity with blithequark - Delivering Exceptional Member Experiences in Healthcare

Join the blithequark Team: Where Seasonal Opportunities Meet Sensational Growth

blithequark is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. We're on a mission to solve critical healthcare payer challenges and enhance member and provider experiences. As a prominent player in the healthcare industry, we're committed to a people-first approach that shapes everything we do. We're looking for a Seasonal Part-Time Customer Service Representative to join our team on a remote basis, offering a unique opportunity to be part of a vibrant and human-centric environment.

About blithequark

blithequark is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.

Purpose and Scope

As a Seasonal Part-Time Customer Service Representative, you will play a critical role in delivering exceptional member experiences. Your primary responsibilities will include:

• Receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner.
• Driving the blithequark culture through values and customer service standards.
• Providing outstanding customer service to all external and internal contacts.
• Developing and maintaining positive relationships through effective and timely communication.
• Taking initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

Job Specifics

This is a seasonal part-time role with a schedule of 20 hours total, consisting of:

• Saturdays and Sundays – offering two 8-hour shifts;
• Shift 1 - 8:00 AM to 4:30 PM EST
• Shift 2 - 1:30 PM to 10:00 PM EST
• Additional 4-hour shift scheduled for coverage during peak business hours.

The duration of this role is from October 2024 through January 2025. As a seasonal team member, you will have the opportunity to work with a supportive and inclusive team, develop valuable relationships, and gain new skills.

Principal Responsibilities and Duties

As a Seasonal Part-Time Customer Service Representative, your key responsibilities will include:

• Answering and tracking telephone calls within established department standards.
• Tracking all existing member calls within the IKA database, ensuring that documentation is concise and factual.
• Fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
• Answering “entry-level” claims inquiries.
• Taking “Over the Counter” (OTC) orders for products and diabetic supplies.
• Understanding and processing “entry-level” enrollment and disenrollment procedures.
• Entering prospective members into our software database.
• Maintaining appropriate current source documents and reference documents.
• Interacting professionally with other employees, customers, and suppliers.
• Working effectively as a team contributor on all assignments.
• Working independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• As required, redirecting calls to the appropriate department.

Customer Service

As a representative of blithequark, you will be responsible for:

• Driving the blithequark culture through values and customer service standards.
• Providing outstanding customer service to all external and internal contacts.
• Developing and maintaining positive relationships through effective and timely communication.
• Taking initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

Education, Experience, and Required Skills

To be successful in this role, you will need:

• Ability to read and interpret documents and calculate figures and amounts.
• Strong typing skills (40-60WPM).
• Ability to manage all customer questions/issues while maintaining the highest level of professionalism, providing thoughtful prompt resolution with empathy, poise, and a consistent voice with the ongoing goal of establishing a positive customer experience.
• Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
• Ability to follow directions and complete tasks accurately, as well as accept supervisory input and constructive criticism.
• Ability to toggle between different systems to gather information and provide updates.
• Excellent oral and written communication skills, including good grammar, voice, and diction.
• Proficient in MS Office, including basic computer and keyboarding skills.
• Excellent customer service skills (friendly, courteous, and helpful).
• High school diploma or general education degree (GED) required.
• Minimum of six months to one-year related experience required.
• An equivalent combination of education, training, and experience.

What We Offer

As a seasonal team member at blithequark, you can expect:

• A supportive and inclusive work environment.
• Opportunities to develop new skills and gain valuable experience.
• Flexible scheduling and remote work arrangements.
• Competitive compensation and benefits package.
• Priority consideration for future seasonal hiring periods and opportunities for regular full-time roles.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a seasonal team member, you'll have access to:

• Training and development programs to help you enhance your skills and knowledge.
• Opportunities to work with experienced professionals and learn from their expertise.
• A culture that encourages innovation, creativity, and continuous learning.

Work Environment and Company Culture

At blithequark, we're proud of our vibrant and human-centric work environment. We:

• Prioritize a people-first approach in everything we do.
• Encourage collaboration, teamwork, and open communication.
• Foster a culture of innovation, creativity, and continuous learning.
• Offer flexible scheduling and remote work arrangements to support work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive hourly rate.
• Opportunities for bonuses and incentives.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Flexible scheduling and remote work arrangements.

Conclusion

If you're looking for a seasonal opportunity that offers a chance to make a real difference in the healthcare industry, we want to hear from you! As a Seasonal Part-Time Customer Service Representative at blithequark, you'll have the opportunity to work with a supportive and inclusive team, develop valuable skills, and gain experience in a fast-paced and dynamic environment. Apply now to join our team and take the first step towards a rewarding and fulfilling career!