Experienced Full Stack Remote Healthcare Billing and Customer Service Representative – Patient Engagement and Resolution

Join the blithequark Team: Where Compassion Meets Innovation in Healthcare

blithequark is a pioneering Customer Service Contact Center dedicated to supporting patient billing and customer service needs for healthcare clients. We're on a mission to revolutionize healthcare by providing empathetic, personalized, and efficient services. Our core values of integrity, passion, and respect guide everything we do, and we're looking for talented individuals like you to join our family and make a meaningful impact.

About Our Culture and Values

At blithequark, we pride ourselves on being a family-owned business where every team member is valued and heard. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry from 2019 to 2023. We offer a dynamic and supportive environment where your ideas and efforts contribute to our success. With over 20 years of consistent growth and world-class clients, we're committed to promoting from within and providing opportunities for career advancement.

Job Summary

We're seeking compassionate and skilled Remote Healthcare Billing and Customer Service Representatives to join our team. As a key member of our organization, you'll work as an extended business office representative on behalf of our clients, helping patients and their families understand their medical bills, answer questions, and resolve account balances. If you're looking for a stable and fulfilling career with great benefits, where your contributions are valued, we want to hear from you!

Key Responsibilities:

• Utilize empathy and excellent communication skills to help patients and their families understand complex medical bills and provide options for resolution.
• Deliver outstanding customer service and collaborate with patients to create affordable payment plans and process payments.
• Accurately document all calls and follow-ups in our software systems, demonstrating computer proficiency, organization, and attention to detail.
• Support fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improve with supportive coaching, feedback from managers and team leads, and ongoing training.

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• 1-2 years of experience in customer service, healthcare, or a related field.
• Excellent verbal and written communication skills, with the ability to empathize with patients and their families.
• Proficient in computer software and technology, with experience with CRM systems and software applications.
• Strong organizational and time management skills, with attention to detail and ability to multitask.

Preferred Qualifications:

• Experience in healthcare billing, medical terminology, or a related field.
• Certification in customer service, healthcare, or a related field (e.g., HCA, CCA, or similar).
• Bilingual or multilingual skills.

Skills and Competencies:

• Exceptional customer service and communication skills.
• Empathy and compassion when interacting with patients and their families.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Self-motivated and disciplined, with the ability to work independently in a remote setting.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our team members grow and develop their skills. We offer:

• Ongoing training and coaching to support your success.
• Opportunities for career advancement and promotion from within.
• Tuition reimbursement and professional development programs.

Work Environment and Company Culture:

We offer a dynamic and supportive work environment that values flexibility and work-life balance. As a remote team member, you'll enjoy:

• The flexibility to work from home or a modified in-office setting.
• A collaborative and caring team culture that prioritizes empathy and compassion.
• Opportunities for socialization and connection with colleagues through virtual events and activities.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package that includes:

• Base annual pay ranging from $37,440 to $43,680, based on prior experience.
• Monthly performance bonuses ranging from $100 to $400.
• Additional gift cards and prizes for meeting customer service and performance goals.
• A 401(k) plan with matching contributions.
• Dental, health, and vision insurance.
• Employee assistance program and flexible spending account.
• Paid time off and tuition reimbursement.

Why Join blithequark?

If you're passionate about delivering exceptional customer service and making a positive impact in healthcare, we want to hear from you! At blithequark, we offer a unique and rewarding work environment that values compassion, empathy, and innovation. Join our team today and become part of a dynamic and supportive community that's dedicated to changing healthcare for the better.

Apply now to start your journey with blithequark and take the first step towards a fulfilling and rewarding career!