Experienced Remote Customer Service Representative - Call Center Operations with Opportunities for Growth and Development at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Our Remote Customer Service Role

Blithequark is seeking highly skilled and motivated Customer Service Representatives to join our dynamic team in Manasquan, New Jersey. As a leading provider of 24-hour alarm monitoring services for residential and commercial customers, we rely on our exceptional customer service team to ensure seamless communication and rapid response to emergency situations. If you're passionate about delivering outstanding customer experiences and are looking for a rewarding career with growth opportunities, we invite you to apply for our Remote Customer Service/Call Center position.

About Blithequark and Our Industry

Blithequark specializes in providing top-notch alarm monitoring services, leveraging cutting-edge technology to safeguard our customers' properties and assets. Our team of dedicated professionals works tirelessly to ensure that our customers receive prompt and effective support in emergency situations. By joining our team, you'll become an integral part of our mission to deliver exceptional customer experiences and contribute to the success of our organization.

Key Responsibilities:

• Handle Emergency Signals: Respond promptly and professionally to emergency signals, ensuring timely and effective communication with customers and relevant authorities.
• Notify/Verify Alarm Signals: Verify alarm signals, assess situations, and take necessary actions to ensure customer safety and property protection.
• Dispatch Proper Authorities: Coordinate with and dispatch relevant authorities, such as law enforcement or emergency services, as needed to respond to emergency situations.
• Provide Exceptional Customer Service: Deliver outstanding customer experiences through active listening, empathy, and effective communication.
• Maintain Accurate Records: Accurately document and record customer interactions, alarm signals, and response actions.

Requirements and Qualifications:

Essential Qualifications:

• High School Diploma or GED: A high school diploma or equivalent is required.
• Customer Service Experience: Previous experience in customer service, preferably in a call center or similar environment.
• Weekends, Holidays & Overtime Flexibility: Ability to work weekends, holidays, and overtime as needed.
• Computer Literacy: Proficiency in using computers and software applications, including customer relationship management (CRM) systems.

Preferred Qualifications:

• Bilingual Skills: Fluency in multiple languages is an asset, as it enables us to serve a diverse customer base.
• Previous Experience in Alarm Monitoring or Security: Experience in the alarm monitoring or security industry is preferred.

What We Offer:

Competitive Compensation and Benefits:

• Starting Pay of $17.49/hr: Competitive hourly rate with opportunities for growth and advancement.
• Shift Differentials: Up to $4.00/hr shift differentials for working evening, night, or weekend shifts.
• Bilingual Differentials: Additional differentials for bilingual employees.
• Comprehensive Benefits Package: Medical, dental, and vision insurance, plus a range of other benefits, including:
• 401(k) plan
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Career Growth and Learning Opportunities:

• Paid Training: Comprehensive paid training program to ensure your success in the role.
• Possible Work-from-Home Opportunities: Opportunities to work from home after successful completion of training.
• Tuition Reimbursement: Support for ongoing education and professional development.

Work Environment and Culture:

At Blithequark, we pride ourselves on our family-oriented team environment. We value our employees and strive to create a workplace culture that is supportive, inclusive, and rewarding. Our team is dedicated to delivering exceptional customer experiences, and we're looking for individuals who share our passion and commitment to excellence.

Schedule and Work Arrangements:

• Full-Time Position: This is a full-time position, with shifts available in the evening and overnight.
• 10-Hour, 12-Hour, and 8-Hour Shifts: Various shift lengths to accommodate different schedules and preferences.
• Weekends and Holidays: Work weekends and holidays as needed.

How to Apply:

If you're excited about joining our team and delivering exceptional customer experiences, please apply through our website. We look forward to welcoming you to the Blithequark family!

Don't miss this opportunity to grow your career with Blithequark! Apply now and take the first step towards a rewarding and challenging role in customer service.