Urgently Hiring: Remote Collections Representative - Must Reside in Eastern Time Zone - Experienced Debt Collection Agent with Excellent Customer Service Skills

Join the Team at National Enterprise Systems: A Leading Debt Collection Agency

National Enterprise Systems, an award-winning Debt Collection Agency based in Solon, OH, is seeking highly skilled and motivated Remote Collections Representatives to join our team. With a strong reputation for excellence and a commitment to providing top-notch service, we are expanding our operations and looking for talented individuals to help drive our success. As a Remote Collections Representative, you will have the opportunity to work from the comfort of your own home, enjoy a competitive salary and uncapped commission opportunities, and be part of a dynamic team that is making a significant impact in the debt collection industry.

About Our Company Culture and Values

At National Enterprise Systems, we pride ourselves on our customer-centric approach and our commitment to excellence. Our team is built on a foundation of integrity, respect, and empathy, and we strive to create a work environment that is supportive, inclusive, and rewarding. We believe in fostering a culture of continuous learning and growth, and we provide our team members with the tools and resources they need to succeed.

Job Highlights:

• Compensation: Competitive salary ranging from $17 to $20 per hour, based on experience, plus uncapped monthly commission opportunities with an average monthly commission of over $2,000
• Start Date: Immediate openings available
• Position: Remote Collections Representative
• Location: Remote (must reside in Eastern or Central Time Zones, excluding Illinois, Ohio, Pennsylvania, and New York)
• Company: National Enterprise Systems, an award-winning Debt Collection Agency

Job Summary:

As a Remote Collections Representative, you will be responsible for contacting consumers by phone to discuss payment options, finding creative solutions to secure payment, and maintaining a high level of customer service and compliance. If you have a strong background in debt collections, excellent negotiation skills, and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Contact consumers by phone to discuss payment options and negotiate payment plans
• Find creative solutions to secure payment and meet performance goals
• Maintain a high level of customer service and compliance by adhering to all relevant regulations
• Accurately document customer interactions on the computer
• Apply techniques offered in training and coaching for continuous improvement towards performance goals
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Requirements and Qualifications:

Essential Qualifications:

• Minimum 2 years of experience in debt collections
• High school diploma or equivalent required
• Excellent customer service and negotiation skills
• Ability to commit to a 40-hour per week schedule, with 8-hour shifts
• Reliable high-speed broadband internet connection (download > 100 Mbps, upload > 20 Mbps, latency < 50 ms)
• Static IP address

Preferred Qualifications:

• Previous experience in a remote work environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Experience with customer relationship management (CRM) software

What We Offer:

Compensation and Benefits:

• Competitive salary ranging from $17 to $20 per hour, based on experience
• Uncapped monthly commission opportunities with an average monthly commission of over $2,000
• Cash incentives throughout the month
• Comprehensive benefits package, including:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Environment and Culture:

• Remote work opportunity with flexible scheduling
• Supportive and dynamic team environment
• Ongoing training and development opportunities
• Recognition and rewards for outstanding performance

Career Growth Opportunities and Learning Benefits:

At National Enterprise Systems, we are committed to helping our team members grow and develop their skills. We offer ongoing training and development opportunities, including:

• Industry-specific training and certifications
• Leadership development programs
• Career advancement opportunities
• Mentorship and coaching

How to Apply:

If you are a motivated and experienced debt collection professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join our team and take the first step towards a rewarding new role. Apply now and start building a successful career with National Enterprise Systems!