Member Services - Customer Service Representative at blithequark: Delivering Exceptional Customer Experiences from the Comfort of Your Home

Join the blithequark Family: Revolutionizing the Floral Gifting Industry

At blithequark, we're passionate about helping people give with meaning for life's most important occasions through fresh florals, plants, and gifts. With a rich history spanning over 110 years, we've established ourselves as a global premier floral gifting company, driven by a vision to be the world's leading and most trusted in this industry. Our cutting-edge software and commitment to innovation enable us to deliver the best gifting experience online, processing millions of orders annually and empowering small businesses to succeed in the ecommerce space.

About the Role: Customer Service Representative

We're seeking a highly skilled and dedicated Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our Member Florists via phone and email. This is a unique opportunity to work from the comfort of your home, leveraging your excellent communication skills and problem-solving abilities to make a meaningful impact on our customers' experiences.

Key Responsibilities

• Respond to member inquiries regarding statements and florist order disputes via email and phone, providing timely and professional resolutions.
• Process requests using internal computer applications, verifying and validating information provided by members prior to submission.
• Accurately document all calls in our 360 application, ensuring seamless tracking and follow-up.
• Consistently achieve key performance indicators and standards as defined by management, driving excellence in customer service.
• Provide customers with quality service by adhering to company policies, processes, and procedures, staying up-to-date on departmental memorandums, websites, and training materials.
• Participate in ongoing on-the-job training, including one-on-one sessions with management and peer coaching, to continually enhance your skills and knowledge.
• Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing business requirements.

What We Seek in a Customer Service Representative

To succeed in this role, you'll need:

• A high school diploma or general equivalency diploma; or an equivalent combination of education and experience.
• Inbound call center experience, preferably in a customer-facing role.
• Proficiency in Microsoft Office and Internet navigation, with the ability to quickly learn internal computer applications.
• Excellent problem-solving skills, with the ability to make quick decisions and think critically.
• Outstanding communication skills, both written and oral, with a clear speaking voice and excellent grammar skills.
• Good listening skills, with the ability to empathize with customers and provide persuasive solutions.
• The ability to handle pressure professionally, exhibiting a calm disposition and composure under stress.
• Flexibility and receptiveness to change, with the ability to adapt quickly to evolving business requirements.

Essential Skills and Competencies

To excel as a Customer Service Representative at blithequark, you'll need to possess:

• Strong typing/keyboarding skills, with the ability to use a computer and keyboard for extended periods.
• Effective communication skills, both verbal and written, with the ability to engage with customers for extended periods.
• The ability to control calls, manage multiple interactions, and prioritize tasks efficiently.
• Good follow-up skills, ensuring timely resolution of customer inquiries and issues.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to growing your career from within. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge. Our dynamic work environment encourages innovation, creativity, and continuous learning, ensuring that you stay ahead of the curve in the customer service industry.

Work Environment and Company Culture

As a remote Customer Service Representative, you'll enjoy the flexibility of working from home while being part of a global team. Our company culture is built on openness, inclusivity, and a passion for delivering exceptional customer experiences. We're a diverse group of big thinkers and decision-makers who influence how we operate and the results we deliver.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including competitive pay, benefits, and perks that reflect our commitment to our employees' well-being and success. While specific details may vary, we're dedicated to providing a rewarding and fulfilling work experience that goes beyond just a paycheck.

Join Our Family: Apply Now!

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you! Apply now to join our team at blithequark as a Customer Service Representative and become part of a company that's shaping the future of the floral gifting industry.

Don't miss this opportunity to be part of a global premier floral gifting company that's committed to innovation, customer satisfaction, and employee growth. Apply today and let's grow together!