Experienced Senior Learning Specialist - Elevating Customer Service Excellence at blithequark

Transforming Customer Experience through Innovative Learning Solutions

In the ever-evolving landscape of customer service, blithequark stands at the forefront, revolutionizing the way businesses interact with their clients. As a leader in the industry, blithequark is committed to delivering exceptional customer experiences through its cutting-edge training programs and innovative learning solutions. We are seeking a highly skilled and experienced Senior Learning Specialist to join our team and play a pivotal role in shaping the future of customer service excellence.

About the Role

As a Senior Learning Specialist at blithequark, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates, fostering a culture of continuous learning and improvement. Your primary focus will be on creating an optimal adult learning environment, both in-person and virtually, that encourages long-term success and drives business performance.

Key Responsibilities

• Supervise structured learning metrics and oversee results for assigned territories and regions, driving data-driven decision-making.
• Manage live performance metrics end-to-end for assigned territories, ensuring seamless execution and continuous improvement.
• Design and deliver engaging learning sessions on new processes, as well as various training courses for continuous learning, new hire batches, and transfer batches.
• Maintain and analyze data through reports on Excel, providing actionable insights to stakeholders.
• Ensure timely completion of new hire training programs, coaching, and other performance improvement initiatives.
• Partner with operational stakeholders as a key point of contact for the Learning Experience team, driving collaborative efforts.
• Identify and certify learning coaches, empowering them to drive learning excellence.
• Lead individual improvement projects to enhance business performance, leveraging data and analytics.
• Drive quality and learning metrics, fostering a culture of continuous improvement.
• Conduct Chime sessions and classroom sessions for stakeholders, delivering impactful learning experiences.

Essential Qualifications

To excel in this role, you will need:

• A minimum of 2 years of experience in training delivery roles, with a proven track record of success.
• At least 1 year of experience in customer service or customer service-related work, providing a deep understanding of the industry.
• Proficient computer skills, with expertise in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), as well as instructional software.
• Highly accurate and fluent in Japanese and English, both spoken and written.
• Flexibility to work within a 24/7 x 365 days global team across various time zones.
• Knowledge of adult learning principles, content design, and facilitation, with a passion for creating engaging learning experiences.

Preferred Qualifications

To stand out in this role, you will ideally have:

• Experience as a trainer, corporate training specialist, or related position, with a deep understanding of the learning landscape.
• Project management skills, with the ability to supervise multiple projects simultaneously.
• A strong ability to multi-task, prioritizing tasks and managing competing demands.

Skills and Competencies

To succeed as a Senior Learning Specialist at blithequark, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.
• A passion for innovation and continuous improvement, with a commitment to staying ahead of the curve.
• A deep understanding of the blithequark mission and values, with a strong alignment to the company's Leadership Principles.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to nurturing the growth and development of our employees. As a Senior Learning Specialist, you will have access to:

• Ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices.
• Career advancement opportunities, with a clear path for progression within the organization.
• A collaborative and dynamic work environment, fostering a culture of innovation and continuous improvement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our vibrant and inclusive company culture. As a Senior Learning Specialist, you will be part of a global team that values:

• Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all.
• Collaboration and teamwork, with a focus on driving collective success.
• Innovation and creativity, with a passion for pushing boundaries and staying ahead of the curve.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including competitive salary, benefits, and perks. Our benefits include:

• A comprehensive health and wellness program, ensuring you have access to the resources you need to thrive.
• A retirement savings plan, helping you plan for the future.
• A range of employee discounts and perks, providing you with exclusive benefits.

Join Our Team

If you are a motivated and experienced Senior Learning Specialist looking to drive customer service excellence, we want to hear from you. At blithequark, we are passionate about creating a culture of continuous learning and improvement, and we are committed to nurturing the growth and development of our employees. Apply now to join our team and be part of a dynamic and innovative organization that is shaping the future of customer service.

Take the first step towards a rewarding career at blithequark. Apply today!