Experienced Customer Service Representative – Delivering Exceptional Support and Building Trust with Members in a Dynamic and Evolving Healthcare Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate champions for the health and well-being of our members and the communities we serve. Our team is the driving force behind this promise, and as the healthcare industry continues to evolve rapidly, we are seeking forward-thinking professionals to join us in delivering exceptional service and making a meaningful impact. As a leader in the industry, blithequark is committed to optimizing business processes and customer experiences, ensuring that our members receive the best possible support and care.

Join Our Team as a Customer Service Representative

As a Customer Service Representative at blithequark, you will be the primary interface for our members, handling incoming phone calls and providing expert guidance and support. You will inform, educate, and advocate for our members, building trust and serving as the voice of the customer. By utilizing established best practices, attending ongoing training, and leveraging resources and tools, you will navigate the complex world of insurance with confidence and expertise. We are seeking talented and dedicated individuals who possess a passion for delivering best-in-class service and making a difference in the lives of our members.

Key Responsibilities

• Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide exceptional support and resolve issues efficiently
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevate sensitive customer requests when necessary, ensuring that our members receive the support they need
• Comply with State and Federal regulations and mandates, staying current on policies and procedures to ensure compliance and support our members
• Accountable for remaining current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability

Essential Qualifications

To be considered for this position, you must have:

• High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
• Availability for 9-12 weeks of training, which will be conducted virtually and requires a reliable internet service provider and a dedicated, distraction-free workspace

Preferred Qualifications

The strongest candidates for this position will also possess:

• Basic medical/dental terminology and contract interpretation skills, which will enable you to provide expert support and guidance to our members

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for growth and development. As a Customer Service Representative, you can expect:

• A competitive salary of $39,520 annually, plus a comprehensive benefits package, including health benefits that become effective on the 1st of the month following your start date
• A full-time schedule of 40 hours per week, with a flexible work arrangement that allows you to work from home anywhere in the State of Nebraska or the local Omaha metro area
• 9-12 weeks of live virtual training, which will provide you with the skills and knowledge you need to succeed in this role
• Ongoing training and development opportunities, which will enable you to stay current on industry trends and best practices
• A dynamic and supportive work environment, which values diversity, equity, and inclusion

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, insurance, and healthcare
• Take on new challenges and responsibilities, which will enable you to grow and develop in your career
• Participate in ongoing training and development programs, which will help you stay current on industry trends and best practices
• Advance to leadership roles or specialized positions, such as customer service team lead or insurance specialist

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and supportive work environment, which values diversity, equity, and inclusion. Our company culture is built on a foundation of:

• Respect and empathy for our members and each other
• A commitment to excellence and exceptional customer service
• A passion for innovation and continuous improvement
• A dedication to diversity, equity, and inclusion, which enables us to better serve our members and communities

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, which includes:

• A competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• Flexible work arrangements, which enable you to work from home and balance your work and personal life
• A comprehensive benefits package, which includes health, dental, and vision insurance, as well as retirement savings and paid time off

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping our employees grow and develop in their careers, while providing a supportive and inclusive work environment. Join our team today and become a part of a dynamic and innovative organization that is dedicated to improving the health and well-being of our members and communities.

How to Apply

To apply for this position, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Disabled/Veterans.