Experienced Online Chat Support Representative – Customer Service and Technical Issue Resolution Specialist

Welcome to blithequark: A Leader in Property Management and Development

At blithequark, we pride ourselves on being a full-service development and property management company, dedicated to providing exceptional management of tax credit and HUD properties, both within our own portfolio and for third-party owners. Our commitment to excellence extends beyond property management to delivering outstanding customer experiences. To further enhance our customer support, we are seeking enthusiastic and skilled candidates to join our team as Online Chat Support Representatives.

About the Role

As an Online Chat Support Representative at blithequark, you will be at the forefront of our customer service efforts, handling inquiries via email, chat, and direct messaging. Your primary responsibilities will include resolving customer issues, providing effective solutions, and upholding our standard of exceptional service. This role is ideal for individuals who are passionate about delivering top-notch customer support and are comfortable working in a fast-paced, dynamic environment.

Key Responsibilities

• Express genuine empathy and concern for customers' issues, addressing them as if they were your own, to ensure a personalized and supportive experience.
• Answer, evaluate, and prioritize requests from customers who have questions or are experiencing problems with our services or products, ensuring timely and effective resolutions.
• Identify high-risk customer situations and escalate them appropriately without hesitation, ensuring that critical issues are addressed promptly and efficiently.
• Manage multiple chats simultaneously, maintaining composure and efficiency in a multitasking environment.
• Accurately document all required information and chat details in our ticketing system, ensuring that customer interactions are thoroughly recorded and easily accessible.
• Respond to and resolve open issues in an appropriate timeframe, prioritizing customer satisfaction and issue resolution.
• Identify trends related to systems, platforms, and/or customers, escalating them appropriately to management to inform strategic improvements and optimizations.
• Demonstrate the ability to multi-task using multiple systems, adapting to new technologies and tools as needed to stay up-to-date with our evolving support infrastructure.
• Skillfully transition between tasks without loss of efficiency or composure, maintaining a high level of productivity and customer focus.
• Maintain punctuality and attendance at all scheduled times, ensuring that our customers receive consistent and reliable support.
• Type at a speed of 30 words per minute with 90% accuracy or above consistently, enabling efficient and accurate communication with customers.

Essential Qualifications

To be successful in this role, you will need to possess strong written communication skills, active listening abilities, and a great understanding of text and chat acronyms. A High School Diploma or equivalent is required, and previous work-from-home experience is preferred. You should also have an excellent grasp of grammar and the ability to adapt your communication style to suit different customer interactions.

Preferred Qualifications

While experience is not necessary, as we provide thorough training to ensure you are well-prepared, having a background in customer service or a related field can be beneficial. Understanding of contact center support metrics and the ability to implement actions for improvement are also desirable, as they demonstrate your capacity to analyze performance data and contribute to continuous improvement efforts.

Skills and Competencies

To excel as an Online Chat Support Representative at blithequark, you will need to possess a unique blend of technical, interpersonal, and problem-solving skills. These include:

• Technical Skills: Proficiency in using multiple systems and tools, with the ability to learn new technologies quickly.
• Interpersonal Skills: Excellent communication and active listening skills, with the ability to empathize with customers and provide personalized support.
• Problem-Solving Skills: Ability to analyze issues, identify solutions, and escalate complex problems when necessary, ensuring that customers receive timely and effective resolutions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an Online Chat Support Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, technical issue resolution, and industry-specific topics. Our supportive and collaborative work environment encourages continuous learning, innovation, and professional development, providing you with the opportunities to advance your career and achieve your goals.

Work Environment and Company Culture

blithequark offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where every team member feels valued, supported, and empowered to contribute their best work. As a remote worker, you will be part of a distributed team that is connected by a shared passion for delivering exceptional customer experiences and making a positive impact in our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including weekly pay and performance-based monthly bonuses, to recognize and reward your hard work and dedication. Additionally, you will enjoy a range of benefits, including full benefits, 100% remote work arrangements, and a flexible work schedule that allows you to choose your hours, with a minimum commitment of 10 hours per week. This flexibility enables you to balance your work and personal life, ensuring that you can thrive in your role and achieve your goals.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and making a positive impact, we encourage you to apply for the Online Chat Support Representative role at blithequark. With our comprehensive training programs, supportive work environment, and commitment to your growth and development, you will have the opportunity to build a rewarding and challenging career in customer service. Join our team and contribute to our mission of providing outstanding customer experiences and making a difference in our communities. Apply now and take the first step towards an exciting and fulfilling career with blithequark!