Experienced Part-Time Weekend Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leading inbound call center dedicated to providing top-notch customer service and benefits compliance. With a growing portfolio of over 1000 clients, we have established ourselves as a trusted and valued resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice. We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative.

About the Role

We are looking for a talented and customer-focused individual to fill a part-time Customer Service Representative position, working approximately 3-29 hours per week. As a remote worker, you will have the flexibility to choose from a variety of shifts that suit your schedule, including Sundays only, Saturdays and Sundays, or Saturdays only, with varying hours to accommodate your needs. Our ideal candidate will be passionate about delivering exceptional customer service, applying the latest techniques, and learning our account management systems to improve the customer experience during challenging times.

Key Responsibilities

• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries
• Offer empathy and support to customers during the claim process, ensuring a compassionate and professional approach
• Collect and document all claim details provided by the customer into the claim system accurately and efficiently
• Identify and resolve customer issues by adhering to client-specific handling instructions and utilizing call scripting for consistency and efficiency
• Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrate blithequark's core values, including customer-first, self-motivated, teamwork, and continuous improvement

Essential Qualifications

To be successful in this role, you will need to possess the following skills and abilities:

• Language skills: ability to read and interpret documents such as police and accident reports, write routine correspondence, and project a confident, clear, and professional telephone presence
• Bi-lingual in Spanish is preferred, but not required
• Computer skills: knowledge of basic computer functions, including Microsoft Word and Excel, and the ability to type at least 40 words per minute
• High School Diploma or general education degree (GED) required
• 1-2 years of quality assurance experience preferred, but not essential

Network Requirements

To ensure a seamless and secure working experience, you will need to meet the following network requirements:

• Run a speed test from the computer you will be working from (www.speedtest.net) upon hire
• Have a reliable internet connection, with an Ethernet connection strongly recommended
• Work from a private network, not a public location
• No VPNs are allowed, as logins must happen in the US

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a part-time Customer Service Representative, you will have access to:

• Ongoing training and coaching to enhance your customer service skills and knowledge
• Opportunities for career advancement and professional growth within the company
• A supportive and collaborative work environment that fosters teamwork and continuous improvement

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you will be part of a dynamic and diverse team that values:

• Customer satisfaction and loyalty
• Employee engagement and well-being
• Continuous learning and improvement
• Teamwork and collaboration

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive hourly rate
• Ancillary benefits, such as dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings
• 401K eligibility after 6 months of employment
• PTO eligibility after 90 days of employment
• Employee Assistance Program

Conclusion

If you are a motivated and customer-focused individual looking for a part-time opportunity to make a difference, we encourage you to apply for this exciting role at blithequark. With our commitment to excellence, ongoing training and development, and positive company culture, you will have the opportunity to grow and thrive in your career. Don't miss out on this chance to join our dynamic team and deliver exceptional customer service to our valued clients. Apply now and take the first step towards a rewarding and challenging career at blithequark!