Experienced Hybrid Customer Care Professional - Corporate Card Member Services with Comprehensive Benefits and Growth Opportunities at Blithequark

Join the Blithequark Team: Where Customer Care Meets Growth and Opportunity

At Blithequark, we believe that with the right support, individuals and businesses can achieve incredible things. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join our team, you'll become part of a dynamic and growth-oriented organization that values its people and offers a unique and meaningful career journey.

About Blithequark and the Industry

Blithequark operates in the financial services industry, specifically in the credit card and payment solutions sector. We're dedicated to providing exceptional customer experiences and innovative solutions to our clients. Our company culture is built on a foundation of integrity, respect, and inclusivity, and we're committed to creating a work environment where everyone feels valued, heard, and empowered to succeed.

Job Summary

We're seeking an experienced Hybrid Customer Care Professional to join our Corporate Card Member Services team at Blithequark. As a Customer Care Pro, you'll be the face of our company, providing top-notch service to our Corporate and Small Business Card Members. You'll work in a fast-paced, dynamic environment, using your exceptional communication and problem-solving skills to resolve customer inquiries and recommend the right benefits and services.

Key Responsibilities

• Service inbound calls from Corporate and Small Business Card Members, learning about their needs and recommending the right Blithequark benefits or services.
• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of Blithequark Corporate Card services.
• Continuously improve on building rapport, understanding customer needs, handling objections, and providing world-class customer service.
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
• Document necessary account information according to established policies and procedures, adhering to all Regulatory and Compliance guidelines related to servicing and sales practices.

Essential Qualifications

• Two years+ of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service call center environment (two years+).
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment.
• Open availability for scheduling.
• High School diploma or equivalent required; Bachelor's degree preferred.

Preferred Qualifications

• Experience working in the financial services industry or with credit card products.
• Knowledge of customer service software and technology.
• Certifications or training in customer service, sales, or financial services.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and build strong relationships with customers and colleagues.
• Adaptability and flexibility in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our colleagues grow and develop their careers. We offer a range of benefits and programs to support your personal and professional growth, including:

• Competitive base salaries and bonus incentives.
• 6% company match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a work environment that's inclusive, respectful, and supportive. We value diversity and promote a culture of belonging, where everyone feels empowered to contribute and succeed. Our company culture is built on a foundation of integrity, respect, and inclusivity, and we're committed to providing a work environment that's engaging, challenging, and rewarding.

Compensation and Benefits

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus incentives and comprehensive benefits. Our benefits package includes:

• Competitive base salaries.
• Bonus incentives.
• 6% company match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.

Conclusion

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. As a Hybrid Customer Care Professional, you'll have the chance to make a real difference in the lives of our customers, while growing and developing your career in a dynamic and supportive environment. Join our team today and become part of the Blithequark family!

Blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.