Experienced Virtual Assistant for Short-Term Rental Customer Support and Property Management - Contract to Hire with blithequark

Join the Team at blithequark: Deliver Exceptional Guest Experiences in the Short-Term Rental Industry

blithequark is seeking a highly skilled and tech-savvy Virtual Assistant to join our dynamic team, providing top-notch customer support and property management services for our short-term rental business. As a Virtual Assistant, you will play a crucial role in ensuring seamless guest experiences, managing property operations, and driving business growth. If you have a passion for delivering exceptional customer service, are highly organized, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark and the Short-Term Rental Industry

blithequark is a leading player in the short-term rental industry, offering unique and memorable experiences for travelers worldwide. Our company is built on a foundation of exceptional customer service, attention to detail, and a commitment to excellence. We operate a portfolio of properties in various locations, catering to diverse guest needs and preferences. With a strong focus on innovation and customer satisfaction, we are constantly looking for talented individuals to join our team and contribute to our success.

Key Responsibilities

As a Virtual Assistant at blithequark, your primary responsibilities will include:

• Guest and Reservation Management: Manage guest inquiries, process reservations, and provide accurate information about our properties and neighborhoods.
• Virtual Property Management: Oversee property operations, ensure compliance with house rules, and coordinate with cleaning and maintenance teams.
• Cleaner Management, Scheduling, and Coordination: Arrange and schedule cleaning services, ensure timely completion of tasks, and maintain high standards of cleanliness.
• Guest Communications and Issue Resolution: Respond to guest inquiries, resolve issues promptly and efficiently, and provide exceptional customer service.
• Platform Management: Manage our presence on various short-term rental platforms, including Airbnb, and ensure compliance with platform policies.

Requirements and Qualifications

To be successful in this role, you will need:

Essential Qualifications:

• 2+ years of customer service experience: Previous experience in customer-facing roles, preferably in the hospitality or short-term rental industry.
• 2+ years of vacation rental customer service or hotel experience: Experience working in vacation rental customer service or hotel operations, with a strong understanding of industry standards and best practices.
• Availability during normal U.S. business hours: Ability to work during standard business hours in the United States, with flexibility to adapt to changing schedules and priorities.

Preferred Qualifications:

• Experience with Airbnb customer service: Previous experience working with Airbnb, including managing listings, responding to guest inquiries, and resolving issues.
• Ability to work with multiple technology platforms: Proficiency in using various software applications, including property management systems, and ability to learn new technologies quickly.

Skills and Competencies

To excel in this role, you will need to possess:

• Tech Savvy: Proficiency in using digital tools, software applications, and online platforms.
• Strong verbal, written, and reading skills in English: Excellent communication skills, with ability to articulate complex ideas clearly and concisely.
• Extreme attention to detail: Meticulous approach to work, with ability to identify and resolve errors or discrepancies.
• Outstanding customer service skills: Ability to provide exceptional service, respond to guest inquiries, and resolve issues promptly.
• Excellent typing skills: High typing speed and accuracy, with ability to work efficiently in a fast-paced environment.
• Creative problem-solving skills: Ability to think critically, analyze situations, and develop effective solutions.
• Independent thinker: Ability to work independently, make decisions, and take ownership of tasks and responsibilities.
• Strong decision-making skills: Ability to analyze situations, evaluate options, and make informed decisions.
• Excellent at following directions: Ability to understand and follow instructions, with attention to detail and accuracy.
• Conflict resolution experience: Previous experience in resolving conflicts, mediating disputes, or negotiating with guests or stakeholders.

Success Metrics

As a Virtual Assistant at blithequark, your performance will be evaluated based on:

• Quick response rate to all inquiries: Responding to guest inquiries and messages in a timely and efficient manner.
• Resolving guest issues with a high sense of urgency: Resolving guest issues promptly, with a focus on providing exceptional service and ensuring guest satisfaction.
• Contributing to a review rating of 4.8 or higher: Maintaining high standards of service, ensuring guest satisfaction, and contributing to a positive review rating.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Virtual Assistant, you will have opportunities to:

• Develop new skills: Learn new technologies, software applications, and industry best practices.
• Take on new challenges: Assume additional responsibilities, contribute to new projects, and make a meaningful impact on our business.
• Advance in your career: Progress to senior roles, take on leadership responsibilities, or explore new opportunities within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment. As a Virtual Assistant, you will:

• Work remotely: Enjoy the flexibility of working from home, with opportunities to connect with colleagues and management through digital channels.
• Be part of a collaborative team: Work with a team of experienced professionals, sharing knowledge, best practices, and expertise.
• Enjoy a culture of innovation: Contribute to a culture of innovation, experimentation, and continuous improvement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Contract-to-hire opportunity: Opportunity to join our team on a contract-to-hire basis, with potential for permanent employment.
• Competitive hourly rate: A competitive hourly rate, reflecting your skills, experience, and qualifications.
• Benefits and perks: Access to benefits and perks, including [insert benefits and perks, e.g., health insurance, paid time off, etc.].

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the phrase "blithequark" into your response. We look forward to hearing from you!