Experienced Full Stack Customer Practice Manager – Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - Professional Services

Join the Team that's Revolutionizing the Media & Entertainment Industry at blithequark

blithequark's Professional Services (ProServe) team is on the hunt for a seasoned Customer Practice Manager (CPM) to lead and support transformative customer programs in the Media & Entertainment domain. As a trusted advisor, you will drive strategic and financial value through promoting and selling transformational ProServe programs. If you're a strategic thinker with a passion for the Media & Entertainment industry, we want to hear from you!

About blithequark and the Media & Entertainment Industry

blithequark is a pioneer in cloud computing, offering a comprehensive and broadly adopted cloud platform that empowers businesses to innovate and grow. The Media & Entertainment industry is undergoing a significant transformation, driven by technological advancements, changing consumer behaviors, and evolving business models. As a leader in this space, blithequark is committed to helping customers navigate this complex landscape and achieve their goals.

Key Responsibilities

• Lead business outcomes - articulate accelerated customer outcomes through cloud transformation and develop a unified account plan and pursuit plan that aligns with blithequark's account team.
• Execute long-term strategic customer transformation roadmaps, having a high bias for action to deliver results in ProServe and platform bookings.
• Establish executive relationships across business and technology groups, ensuring executive sponsorship of programs and internal network at blithequark.
• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and blithequark ProServe business objectives.
• Support scale through shared learnings and mechanisms across the ProServe team.

Essential Qualifications

• Bachelor's degree, or 7+ years of professional or military experience.
• 5+ years of Media & Entertainment industry experience.
• 8+ years of IT consulting and management experience in customer-facing roles.
• A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs.
• Experience in leading solutions that include core products, third-party products, and custom-built solutions.

Preferred Qualifications

• A consistent track record of achieving sales targets and opportunity management.
• Excellent written and verbal communication skills, including workgroup leadership and executive presentations.
• Domain areas of expertise in 2 or more of the following:
  • Content production.
  • Media supply chain.
  • Direct to consumer / streaming.
  • Customer data platform / audience monetization.
  • Generative AI for Media & Entertainment workloads.

What We Offer

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their skills. You'll have access to endless knowledge-sharing, mentorship, and other career-advancing resources to help you become a better-rounded professional.

Inclusive Team Culture

We value diversity and inclusion, fostering a culture that empowers us to be proud of our differences. Our employee-led affinity groups and ongoing events inspire us to never stop embracing our uniqueness.

Work/Life Balance

We strive for flexibility as part of our working culture, ensuring that you can achieve success at work without sacrificing your personal life.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. As a blithequark employee, you'll also have access to a full range of medical, financial, and other benefits.

Why Join blithequark?

We're a company that's passionate about innovation, customer satisfaction, and employee growth. By joining our team, you'll be part of a dynamic and inclusive culture that values diversity, flexibility, and work-life balance. If you're ready to take your career to the next level and be part of a team that's revolutionizing the Media & Entertainment industry, apply now!

How to Apply

If you're excited about this opportunity and think you'd be a great fit for our team, please submit your application through our internal or external career site. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.