Experienced Part-Time Customer Service Representative - Health Plan Support and Transportation Services at Blithequark
Join the Blithequark Team: Deliver Exceptional Customer Service from the Comfort of Your Home
Blithequark is seeking a highly skilled and compassionate Part-Time Customer Service Representative to join our team. As a work-from-home customer service expert, you will provide top-notch support to members of our health plan partners, addressing their inquiries about transportation services and showcasing your excellent communication skills. If you're passionate about delivering exceptional customer experiences and have a knack for empathy and problem-solving, we want to hear from you!
About Blithequark and the Industry
At Blithequark, we're dedicated to providing innovative solutions and exceptional services to our health plan partners and their members. Our customer service team plays a vital role in ensuring that our members receive the support they need to navigate our transportation services. As a leader in the healthcare industry, we're committed to fostering a culture of excellence, empathy, and continuous learning.
Job Summary
As a Blithequark Customer Service Representative, you will be the primary point of contact for health plan members and representatives, providing prompt and courteous support regarding our transportation services. Your success in this role will depend on your ability to communicate effectively, empathize with members, and maintain attention to detail during data entry and customer interactions.
Key Responsibilities
- Handle inbound calls from health plan members and representatives, addressing inquiries about transportation services offered through our health plan.
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
- Adhere to all HIPAA and compliance protocols to ensure the protection of members' protected health information (PHI).
- Escalate transportation and customer service concerns to the contact center leadership team.
- Provide exceptional customer experiences, demonstrating empathy, patience, and a commitment to resolving member inquiries.
Requirements and Qualifications
Essential Qualifications:
- Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
- High School degree or equivalent.
- Must be able to sit for 8 hours or more a day wearing a headset.
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shifts.
- Excellent written, communication, and data entry skills.
- Moderate experience in Microsoft Teams, Outlook, and Word.
Preferred Qualifications:
- Spanish fluency.
- Experience working in a fast-paced, high-volume call center environment.
- Familiarity with healthcare industry regulations and compliance protocols.
Skills and Competencies
To succeed as a Blithequark Customer Service Representative, you will need:
- Excellent communication and interpersonal skills.
- Empathy and patience when interacting with members.
- Attention to detail during data entry and customer interactions.
- Ability to adapt to a high-volume, fast-paced call center environment.
- Strong problem-solving and analytical skills.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you'll have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- Regular feedback and coaching to help you improve your performance.
- A collaborative and supportive work environment that encourages learning and development.
Work Environment and Company Culture
At Blithequark, we pride ourselves on fostering a positive and inclusive work environment that supports the well-being of our team members. As a remote worker, you'll enjoy:
- The flexibility to work from home and create your own schedule.
- A dynamic and supportive team culture that encourages collaboration and communication.
- Opportunities to connect with colleagues and participate in virtual team-building activities.
Compensation, Perks, and Benefits
We offer a competitive compensation package and benefits that support the well-being of our team members. As a Blithequark Customer Service Representative, you can expect:
- Competitive hourly rate.
- Opportunities for bonuses and incentives based on performance.
- Comprehensive benefits package, including [insert benefits].
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for empathy and problem-solving, we want to hear from you! Apply now to join our team and start your journey with Blithequark.
Conclusion
At Blithequark, we're dedicated to providing innovative solutions and exceptional services to our health plan partners and their members. As a Customer Service Representative, you'll play a vital role in ensuring that our members receive the support they need to navigate our transportation services. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply now and join our team!
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