**Experienced Phone Customer Service Representative – Wellness and Supplements Industry**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced eCommerce environment where no two days are ever the same? If so, we invite you to join blithequark, a dynamic and innovative company dedicated to enhancing the health and well-being of our customers through our unique wellness and supplement products. At blithequark, we're on a mission to revolutionize the way people approach their health and wellness. Our flagship brand, Organics Ocean, has already made a significant impact in the market, and we're now looking for a talented Phone Customer Service Representative to join our team. As a key member of our customer service operations, you'll be at the forefront of delivering outstanding service to our customers, ensuring that every interaction ends on a positive note. **About blithequark and Organics Ocean** blithequark is a forward-thinking company that's passionate about innovation and growth. Our team is comprised of A-Players who are dedicated to making a difference in the lives of our customers. We're a place where creativity and collaboration thrive, and where everyone is encouraged to share their ideas and contribute to our success. Organics Ocean is a leading eCommerce brand that's committed to bringing unique and effective wellness and supplement products to market. Our products are designed to enhance the health and well-being of our customers, and we're dedicated to providing exceptional customer service to ensure that every customer has a positive experience. **Responsibilities** As a Phone Customer Service Representative, you'll be responsible for delivering exceptional customer service through phone calls and emails. Your key responsibilities will include: * **Customer Inquiry Support**: Respond promptly and professionally to customer inquiries and concerns via phone and email, providing accurate and detailed information about our wellness and supplement products. * **Product Expertise**: Provide expert knowledge of our products, guiding customers to make informed decisions and ensuring that they have a positive experience with our brand. * **Order Management**: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions in a timely and efficient manner. * **Issue Resolution**: Troubleshoot and resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty. * **Administrative Support**: Complete administrative tasks as required to support the overall customer experience, including data entry, reporting, and other tasks as needed. * **Positive Interaction**: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service. **Requirements** To excel in this role, you'll need to possess the following qualifications and skills: * **Proven Experience**: Proven experience in customer service, preferably in the wellness and supplements industry. * **E-commerce Experience**: Previous experience working in eCommerce, with familiarity in CRM platforms like Richpanel, Hubspot, Gorgias, or similar. * **Industry Knowledge**: Interest and knowledge in the health and wellness industry, including a passion for staying up-to-date on the latest trends and developments. * **Communication Skills**: Excellent written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism. * **Teamwork**: Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation. * **Technical Requirements**: Must have a reliable internet connection and quality headset; ability to work in a quiet, focused environment. * **Availability**: Reliable and punctual, with a flexible schedule that allows you to work Eastern or Pacific US time zone. **Current Team Members** Our team is comprised of talented individuals who are passionate about making a difference in the lives of our customers. Some of our current team members include: * CEO * COO * Director of Marketing * Director of Growth * Admin and Customer Service Manager * Customer Service Team * Controller * Fulfillment House * Media Buyer * Developer * Designers * Branding Contractor * Amazon launch team * Email Agency **Schedule and Offer Details** We're currently hiring 6 Phone Customer Service Representatives to join our team. The following schedules are available: * 8am-5pm, Monday-Friday, Eastern time zone (1 rep needed) * 8am-5pm, Monday-Friday, Pacific time zone (1 rep needed) * 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible (4 reps needed) **Compensation** Compensation is competitive based on geographic location and experience. **Application Instructions** To apply for this role, please visit our application tracking system at [jazzhr.com](http://jazzhr.com) or [applytojob.com](http://applytojob.com). Make sure to whitelist these domains to ensure that you receive updates on your application. Apply Job! We look forward to hearing from you and exploring how you can contribute to our mission to enhance the health and well-being of our customers. Apply for this job