Sales Support Specialist - Customer Experience and Retail Operations at Dollar General

Join the Dollar General Team as a Sales Support Specialist: Where Customer Experience Meets Retail Excellence

Are you passionate about delivering exceptional customer service and driving retail success? Do you thrive in fast-paced environments and enjoy working collaboratively with others? Look no further than Dollar General, where we're seeking a talented Sales Support Specialist to join our dynamic team! As a key member of our retail operations, you'll play a vital role in ensuring our stores are well-maintained, orderly, and customer-focused. This is an exciting opportunity to make a meaningful impact on our customers' shopping experiences and contribute to the success of one of the largest discount retailers in the United States.

About Dollar General: Our Mission and Values

Dollar General Corporation, founded by J.L. Turner and son Cal Turner in 1939, is an American chain of variety stores headquartered in Goodlettsville, Tennessee. With over 19,000 stores operating in 47 states, we serve millions of customers weekly, providing affordable, essential items in convenient locations. Our mission, "Serving Others," is central to our operations, emphasizing customer satisfaction, employee development, and community support. We're committed to making everyday essentials accessible to all, reflecting our mission to provide value to customers on a regular basis.

Job Summary and Key Responsibilities

As a Sales Support Specialist at Dollar General, you'll be responsible for delivering outstanding customer assistance, managing transactions, replenishing inventory, and maintaining store cleanliness. You'll also assume additional responsibilities, such as taking charge in the absence of the Store Manager or Assistant Store Manager, and contributing to the store's success by increasing profitability, enhancing customer experience, and protecting company assets.

Key Responsibilities:

• Customer Service: Greet and assist customers, respond to their inquiries, and resolve any issues in a professional and courteous manner.
• Cash Handling and Operations: Operate the cash register and scanner to document and add up purchases, collect payments, return change, and bag items.
• Merchandising and Inventory: Abide by company protocols for receipt, unpacking, and organization of merchandise. Rotate products on shelves and create visually appealing displays to enhance product presentation.
• Store Maintenance: Dispose of trash, dust various surfaces, sweep and mop floors, and oversee the cleanliness of restrooms and stockrooms.
• Planograms and Visual Merchandising: Aid in the development and retention of planograms, ensuring the store's layout is visually appealing and easy to navigate.
• Additional Responsibilities: Assume additional responsibilities, such as taking charge in the absence of the Store Manager or Assistant Store Manager, and contributing to the store's success.

Requirements and Qualifications

Essential Qualifications:

• Communication and Interpersonal Skills: Proficiency in communicating and connecting well with others verbally.
• Safety Policies and Procedures: Awareness of safety policies and procedures.
• Merchandising and Planograms: Aptitude for interpreting and adhering to planograms and guides for merchandising layout.
• Mathematical Expertise: Mathematical expertise involving addition, subtraction, multiplication, division, and percentages.
• Cash Handling and Operations: Skillful in managing cash register functionalities effectively.

Preferred Qualifications:

• Education: High school diploma or equivalent qualification.
• Work Experience: Six months of experience in a supervisory role or equivalent training.

Skills and Competencies

To succeed as a Sales Support Specialist at Dollar General, you'll need:

• Excellent Communication and Customer Service Skills: Ability to interact with customers, respond to their inquiries, and resolve issues in a professional and courteous manner.
• Basic Math Skills: Ability to perform basic math operations, including addition, subtraction, multiplication, division, and percentages.
• Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized store environment.
• Teamwork and Adaptability: Ability to work collaboratively with others, adapt to changing situations, and assume additional responsibilities as needed.

Career Growth Opportunities and Learning Benefits

At Dollar General, we're committed to the growth and development of our employees. As a Sales Support Specialist, you'll have opportunities to:

• Develop New Skills: Learn and develop new skills, including customer service, cash handling, and merchandising.
• Advance in Your Career: Take advantage of opportunities for advancement, including promotions to leadership roles or specialized positions.
• Participate in Training Programs: Participate in training programs, including onboarding, coaching, and mentoring.

Work Environment and Company Culture

At Dollar General, we strive to create a positive and inclusive work environment that values diversity and promotes employee engagement. As a Sales Support Specialist, you can expect:

• Collaborative Team Environment: Work with a team of dedicated and passionate employees who share a commitment to customer satisfaction and retail excellence.
• Flexible Scheduling: Enjoy flexible scheduling options, including part-time and full-time opportunities.
• Competitive Compensation and Benefits: Receive competitive compensation and benefits, including opportunities for bonuses and advancement.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Benefits Package: A benefits package that includes opportunities for bonuses, health insurance, and retirement savings.
• Perks and Discounts: Perks and discounts on company products and services.

Conclusion and Call to Action

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Sales Support Specialist position at Dollar General. As a key member of our team, you'll play a vital role in driving retail success and delivering exceptional customer experiences. Don't miss this opportunity to join our dynamic team and take the first step towards a fulfilling career in retail. Apply Now and start your journey with Dollar General today!