Senior Customer Success Manager - Italian Speaker - Remote - Customer Success Leadership Role in SaaS Industry with Comprehensive Benefits

Join Our Team as a Senior Customer Success Manager - Italian Speaker

We're on the hunt for a creative and results-driven Senior Customer Success Manager to join our team! As a key player in our organization, you will be responsible for building strong relationships with customers, ensuring they drive maximum value from Apptio IBM branded products, and facilitating long-term customer retention and growth. If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we want to hear from you!

About Our Company and Culture

Our company is built on a foundation of innovation, collaboration, and customer satisfaction. We're a fast-moving organization that values creativity, adaptability, and teamwork. Our remote work environment offers the flexibility to work from anywhere, and we're committed to providing a comprehensive benefits package to support your well-being and success.

Your Role and Responsibilities

As a Senior Customer Success Manager, you will be responsible for leading customers through implementations and on to broad-scale usage, managing the risks associated with successful adoption to secure renewals. Your day-to-day responsibilities will include:

• Relationship Builder: Develop and foster strong relationships with stakeholders, from operational teams to executives, ensuring a shared vision of success.
• Technology Business Management Expert: Learn the TBM value management framework and different Apptio IBM product offerings to understand how these should be leveraged to provide business value. Strive to understand the business problems Apptio IBM can solve in order to best manage the evolution of the customer solution and exceed their expectations, drive user adoption across the customer organizations.
• Execution Leader: Understand and document the customer's process workflows, develop and maintain the roadmaps and success plans in collaboration with the customer; ensure all relevant metrics are reflective of the customer's health; develop plans to mitigate risks and seize opportunities.
• Strategic Advisor: Partner with clients to understand their unique challenges and build, agree, then coach customers to deliver against their success plans to ensure achievement of roadmap targets.
• Business Translator: Work closely with business and operational teams to transform requirements into actionable plans which drive value.
• Customer Advocate: Represent the customer's needs and concerns internally, ensuring their feedback is heard.
• Problem Solver: Proactively identify potential issues, before they become problems, and coordinate cross-functionally to troubleshoot and resolve in a timely manner.

Required Technical and Professional Expertise

To succeed in this role, you will need:

• Proven Experience: Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal, upsell and expansion.
• Influencer: Capable influencer with proven ability to build and maintain strong customer relationships at all levels within enterprise customers across.
• Extensive Experience: Proven extensive experience managing a demanding portfolio of customers, driving customer value and adoption through use case and roadmap execution.
• Creative and Hands-on: Creative and hands-on - willing to jump in and help manage customers, address challenges, seek win-win outcomes, etc.
• Team Player: Team player who will innovate to continue improving the way Apptio serves its customers.
• Excellent Organization: Excellent organization, program/project/time management, and communication skills.
• Language Skills: Must speak fluent English and Italian with any additional languages considered a distinct benefit.
• Travel: Ability to travel up to 25% of the time.

Preferred Technical and Professional Expertise

We would also love to see:

• B.A. or B.S.: B.A. or B.S., ideally in a technology, engineering, or business-related discipline.
• CSM or Technical Account Manager: Solid experience as a CSM or Technical Account Manager role in a SaaS organization.
• IT Finance and/or Technology: Experience within IT Finance and/or Technology departments, including Digital teams and the Cloud Center of Excellence.
• Analytics and Big Data: Experience with analytics and big data insights.
• Software Industry: Experience positioning or selling software and/or services within the software industry.
• Certifications: One or more of the following knowledge areas is a plus:
  • PMP and/or Agile Methodology certification or relevant experience.
  • Apptio IBM product knowledge.
  • TBMA certification.
  • FinOps certification.
  • AWS/Azure/GCP practitioner certification.

What We Offer

As a Senior Customer Success Manager with our company, you can expect:

• Competitive Salary: A competitive salary for this role, plus comprehensive benefits.
• Remote Work Environment: A flexible remote work environment that allows you to work from anywhere.
• Career Growth Opportunities: Opportunities for career growth and professional development.
• Learning Benefits: Access to training and learning resources to help you stay up-to-date with industry trends and best practices.
• Collaborative Culture: A collaborative and dynamic work environment that values creativity, adaptability, and teamwork.

Why Join Our Team?

We're looking for a talented and motivated Senior Customer Success Manager to join our team. If you're passionate about delivering exceptional results, building strong relationships with customers, and driving business growth, we want to hear from you! Our company offers a unique opportunity to work in a fast-moving and innovative environment, with a focus on customer satisfaction and success.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together!