Experienced Customer Experience Agent for Overnight Shift - Join blithequark's Fast-Growing Livestream Shopping Platform

Unlock a Career in Customer Experience at blithequark

blithequark is revolutionizing the ecommerce landscape as the largest livestream shopping platform in North America and Europe. With a mission to bring together community, shopping, and entertainment, we're committed to our values and operate as a remote co-located team across hubs in the US, UK, Ireland, Poland, and Germany. As we continue to grow at an unprecedented rate, we're seeking forward-thinking problem solvers to join our team.

About the Role: Customer Experience Agent (Overnight Shift)

The Customer Experience team at blithequark is dedicated to delivering exceptional user experiences through process improvement, order management, and proactive problem-solving. As a Customer Experience Agent on the overnight shift, you'll be the face of blithequark, ensuring that our customers receive their ordered products promptly and resolving any issues that may arise with a customer-first attitude.

Key Responsibilities:

• Interact with buyers and sellers to ensure a positive experience, responding to their concerns and queries in a timely and professional manner.
• Resolve customer issues related to payments, orders, shipments, and general questions, striving for high-quality solutions.
• Develop expertise in blithequark's products, processes, and systems to drive positive outcomes for our users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions, promoting a seamless customer experience.
• Identify opportunities to eliminate repeat contacts and improve the overall customer experience, driving process improvements and enhancements.

What We're Looking For:

At blithequark, we value individuals with a growth mindset, a willingness to take on new challenges, and a passion for delivering exceptional customer experiences. If you're a motivated and customer-centric professional looking to jumpstart your career in a fast-paced environment, we'd love to hear from you.

Essential Qualifications:

• Available to work the overnight shift from 10pm - 7:00am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• A customer-first approach, with a passion for delivering exceptional service.
• Proactive problem-solving and process improvement skills.

Preferred Qualifications:

• Knowledge of collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Skills and Competencies:

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. A proactive and analytical mindset, combined with a willingness to learn and adapt, will enable you to drive positive outcomes and improve processes.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our team members. As a Customer Experience Agent, you'll have opportunities to develop new skills, take on additional responsibilities, and advance your career within the company. Our fast-paced and dynamic environment ensures that you'll be constantly learning and adapting to new challenges.

Work Environment and Company Culture:

As a remote co-located team, blithequark offers a flexible and collaborative work environment. While team members in this role are required to be within commuting distance of our Phoenix, AZ hub, we provide a range of benefits to support your work-from-home setup, including a home office setup allowance, monthly allowances for cell phone and internet, and work-from-home support.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, with an hourly rate ranging from $24.04 to $28.85 per hour, plus benefits and equity. Our benefits include:

• Flexible time off policy and holiday pay for working company-wide holidays.
• Health insurance options, including medical, dental, and vision.
• Work-from-home support and home office setup allowance.
• Monthly allowances for cell phone and internet.
• Care benefits and monthly allowances for food and wellness.
• Annual allowance towards childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement plans, including 401k and pension plans.
• Parental leave and gradual return to work program.

Join Our Team:

If you're a motivated and customer-centric professional looking to join a fast-growing and innovative company, we encourage you to apply for this exciting opportunity. At blithequark, we're proud to be an Equal Opportunity Employer, valuing diversity and promoting an inclusive work environment. Apply now to become a part of our dynamic team and help shape the future of ecommerce!

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion.