Experienced Customer Sales and Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team and Unlock Your Full Potential

Are you a driven and customer-focused individual looking for a career that offers more than just a job? Do you want to be part of a community that values innovation, creativity, and impact? At blithequark, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a diverse group of talented individuals who share a passion for delivering exceptional customer experiences and driving business growth.

About blithequark and the Role

blithequark is a leader in the telecommunications industry, providing America's fastest and most reliable network, as well as cloud and security solutions, Internet of Things, and video entertainment. As a Customer Sales and Service Representative at blithequark, you'll play a critical role in delivering an outstanding customer experience, driving sales growth, and building customer loyalty. You'll be the face of blithequark, representing our brand and values in every interaction with our customers.

Key Responsibilities

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
• Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers.
• Identify customer needs and proactively offer blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Respond to requests from customers about blithequark products and services.
• Verify service order accuracy and completeness and make corrections/changes as needed.
• Negotiate the collection of overdue bills.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Manage various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service.

Essential Qualifications

• Customer service skills.
• Demonstrated ability to communicate with detail and precision.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong sales and customer service skills.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.

What You'll Gain

At blithequark, we're committed to helping you grow and develop in your career. As a Customer Sales and Service Representative, you'll have the opportunity to:

• Develop your sales and customer service skills in a dynamic and supportive environment.
• Build strong relationships with customers and drive business growth.
• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Enjoy a competitive compensation package, including great pay and benefits.
• Take advantage of opportunities for career advancement and professional growth.

Work Environment and Company Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. blithequark is committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and strive to create a culture that values diversity, equity, and inclusion.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• Great pay and benefits.
• Opportunities for career advancement and professional growth.
• Award-winning total rewards package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth. We're committed to creating a culture that values diversity, equity, and inclusion, and we're dedicated to helping our employees grow and develop in their careers. If you're a driven and customer-focused individual looking for a career that offers more than just a job, we encourage you to apply to join our team.

Equal Employment Opportunity

blithequark is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.