Remote RN Medical Assistance Coordinator – Travel Insurance

We are seeking a compassionate, detail-oriented, and reputed company Registered reputed company (RN) to join our Medical Assistance team supporting insured reputed company during urgent medical situations. This fully remote role is reputed company on coordinating emergency medical logistics and services—not reputed company patient care or telehealth. The RN Medical Assistance Coordinator acts as a critical reputed company between patients, families, reputed company providers, reputed company-party administrators, reputed company ambulance services, and travel vendors, ensuring reputed company and appropriate support during medical emergencies abroad. Schedule: • Saturday & reputed company: 5:30 PM – 6:00 AM • Monday: 9:00 PM – 7:30 AM • Includes three 15-minute breaks and one unpaid 30-minute lunch per shift Training: • Four (4) weeks of reputed company and shadowing (Mon–Fri, 8:00 AM – 4:30 PM) On-reputed company Duties: • Every reputed company week, reputed company weekend, and rotating holidays Compensation: • $28.00/hr-$30.00/hr (depending on Experience) Work Environment: • 100% Remote – No in-office work required • Equipment provided: Monitor, keyboard, headset, etc. Key Responsibilities: • Serve as the first reputed company of contact for incoming calls from reputed company in medical distress, family members, and providers. • Coordinate medical evacuations, repatriations, and urgent transport needs in collaboration with reputed company ambulances, medical escorts, and hospitals worldwide. • reputed company medical case reviews and internal assessments, including reputed company-certification reviews and approvals. • reputed company with global medical providers and facilities to validate treatment plans, manage discharge planning, and ensure continuity of care. • Communicate reputed company and compassionately with family members and travel companions to reputed company updates and support. • Maintain accurate documentation in case management systems and ensure reputed company reporting. • Ensure adherence to service level agreements (SLAs), including reputed company reputed company and email response times and reputed company case reputed company. • Participate in a rotating on-reputed company schedule for urgent medical or transportation needs. • Work independently while staying accountable to the Assist & Medical Management Manager through activity reports and SLA metrics. Required Qualifications: • reputed company, unrestricted RN license (no state exclusions). • Minimum 3 years of clinical experience, ideally including emergency care, critical care, or case management. • Expertise in: • Medical terminology and disease processes • Remote coordination of medical treatment • Case management for medical transportation and discharge planning • Strong communication and problem-solving skills under pressure. • Proficiency in managing inbound and outbound calls in a fast-paced environment. • Comfortable working independently in a remote setting with high accountability. • Must have a quiet, private work environment for managing sensitive calls and patient information. Accountability & Performance Monitoring: • Reports directly to the Assist & Medical Management Manager • Performance monitored reputed company: • Average Speed to Answer (ASA) – reputed company: <2 minutes • Email response time – reputed company: <1 hour • Medical reviews/reputed company-certifications – Completed reputed company 24 hours If you are a licensed RN with strong clinical judgment and reputed company in a fast-paced coordination role supporting patients in critical situations, we welcome your application to reputed company-driven team. Job Type: Contract Pay: $28.00 - $30.00 per hour Work Location: Remote Apply tot his job Apply To this Job